Steamlining Coastline Holiday Group’s Coastal Property Management with a KeyNest Locker

Key Summary

The Partner: Coastline Holiday Group, a premier Australian property management agency specializing in luxury holiday rentals along the Tweed Coast and Northern Rivers.

The Challenge: Harsh seaside elements (sand and salt) caused traditional mechanical key safes to quickly weather and jam, resulting in unusable key slots.

How did Coastline Holiday Group use KeyNest?: Coastline upgraded their weathered hardware to a KeyNest Smart Locker to securely manage seamless, all-hours key handouts for viewings and out-of-hours guest check-ins.

Key Results:

Drastic Workload Reduction: Full automation of the 24/7 check-in process effectively eliminated staff interruptions and stress regarding late-night arrivals.

Superior Environmental Resilience: Replaced unreliable mechanical components with robust hardware capable of outperforming traditional models in intense coastal environments.

Enhanced Guest Flexibility: Provided premium, friction-free 24/7 property access matching the standards of a luxury agency experience.

Based in New South Wales, Australian-holiday rental and property management agency, Coastline Holiday Group, specialise in luxury holiday accommodations along the Tweed Coast and Northern Rivers. 

Due to the luxurious nature of their rental properties, providing 24/7 access was integral to a positive guest experience, and managing a seaside-based portfolio came with its own unique set of environmental and operational challenges.

That’s when Coastline decided to turn to using a KeyNest Locker to help manage all-hours access for their keys.

Overcoming Hardware Frustrations

Originally, Coastline relied on a mechanical key safe for key access and storage. However, due to the sand-and-salt filled location next to the sea, the key safe quickly showed how obsolete of a key management solution it was. 

Over time, key slots became entirely unusable, creating unnecessary frustrations for staff and guests alike. The mechanical key safe also lacked any kind of remote access capability, while needing frequent maintenance.

“The keysafe was secure but did require maintenance which didn’t always work. The previous model we had did not have remote capabilities and had physical issues with many key slots unusable.” - Katie Love, Holiday Specialist and Marketing Manager, Coastline Holiday Group

Upgrading to to a KeyNest Locker

Looking for more versatile, key storage hardware, the Coastline team upgraded their mechanical lock box to a KeyNest Smart Locker. It provided a means for 24/7 guest access and easy key handovers for staff conducting viewings and guests needing out-of-office-hours property keys. 

A Reliable System that Outperforms the Rest

Since the KeyNest Locker provides a fully automated, 24/7 key handover process, this has positively affected the after-hours workload of the Coastline team, who can get back to enjoying their evenings without having to worry about providing keys to guests late at night. 

"Provided the details are set up correctly, we do not have issues with the KeyNest... [After-hours workload] is not an issue for us much at all anymore, as the KeyNest functions as expected." - Katie Love

While the team has noted that harsh coastal environments require keeping an eye on external paint weathering, and the setup required some adjusting for daylight-savings, the KeyNest Locker has been an overall net positive for Coastline Holiday Group’s daily operations.

KeyNest has helped Coastline Holiday Group provide guest convenience by giving the freedom needed to run a modern, luxury holiday agency efficiently.

"[We] can testify that this is by far the best key safe we have had and the functionality is great." - Katie Love