What are KeyNest Stores?
Stores are our network of locations that provide a smart key exchange service, allowing customers to securely store keys so that someone else can collect them later. Our regular stores are a variety of independent local businesses such as newsagents and cafés, and we have automated lockers outside supermarkets, retail parks and shops.
Is KeyNest right for me?
KeyNest is ideal for anyone who wants to securely give access to a property, such as:
- Online agents sharing keys with local property experts
- Real estate agents sharing keys with agency staff, contractors, cleaners and maintenance staff
- Airbnb hosts, Short-term rental companies and busy urban residents
Is KeyNest secure?
We take security very seriously at KeyNest. Keys in our regular Stores are stored securely and only handled by trained staff, and our automated lockers are fitted with security cameras. We will never ask you to provide us with your exact address, so the identity of your keys will be protected at all times. Whether you are using regular stores or automated lockers, you’re able to track the movements of your keys with our automatic notifications. Head over to our security section to find out more.
Where is my nearest KeyNest?
We have over 2500 locations across the UK and Europe, so your local KeyNest is probably just around the corner. Head over to our locations map to find your nearest KeyNest store.
How do I add new keys to my account?
Adding your keys only takes 30 seconds! Sign up or log in and you’ll be promoted to add a new key. Then just choose your local store and select your plan, and your key will be added to your account.
How do I drop off my keys?
After you add a key in the My Keys section online, you will receive a 6-digit drop-off code. If you’re dropping off your keys at one of our regular stores, the staff will enter the code and attach one of our fobs. The keys will then be scanned and stored securely. If you’re using one of our automated lockers, just select send a parcel on the screen, enter the drop-off code, and place your keys inside the locker. Watch this video to find out more about using our automated lockers.
How are my keys collected?
Generate a collection code from the my keys section of your dashboard and send the details to the person who will be collecting the key. They can then collect the key by sharing the code with the staff at our regular Stores or entering the details into one of our automatic lockers. Watch this video to find out more about using our automated lockers.
How will I know if my keys have been collected?
Every time your keys are dropped off or collected at one of our stores you’ll automatically receive an email notification with the details. You can also see the movement history of your keys at any time by logging into your KeyNest dashboard.
How are my keys returned?
At our regular Stores your keys just need to be handed back to the shopkeeper, who will scan them and store them securely. Keys can be returned to our automatic lockers by selecting send a parcel on the locker screen, re-entering the code that was used to collect the keys and placing them back inside the locker. Watch this video to find out more about returning keys to an automated locker
What should I do if I lose or damage my KeyNest fob?
Our fobs are pretty sturdy, but if they’re damaged or lost give us a call on 02036 334599 and we’ll sort it out.
How do I add a time restriction to my codes?
When you book a code you'll be given the option to add a time limit to your code's validity. You can choose a starting point (for example, if you want to make sure a key isn't collected before a scheduled viewing) and end point (if you want to make sure a code won't be valid after a viewing) or both. Just turn the time limit option on and enter the times and dates that you'd like. If you don't want to add a time restriction, then just leave the option turned off.
Can KeyNest send collection details on my behalf?
Yes we can! Before completing the checkout when booking a new code you'll see the option share collection details automatically. Turn the option on and enter the email address of the person collecting the keys. We'll them the collection details, including the collection code and store location.