Airbnb key exchange made easy

Host with confidence! We're a Host Assist partner of Airbnb

KeyNest store in Berlin for holding and exchanging keys with Airbnb guests

Step 1

Drop your keys at your local KeyNest Store

It takes 30 seconds to create your KeyNest account and you’ll receive a drop-off code instantly. Then just bring your keys to the KeyNest Store, where we’ll attach a tracking fob and place them in our secure safe.

Step 2

Send the collection code to your guests

Share the KeyNest location and the unique 6-digit collection code with your guest.

They just have to share this code with the shopkeeper and they'll be able to take the keys away.

A German Airbnb sharing check-in details with their guest
An Airbnb guest collecting keys from a KeyNest store for their Berlin apartment

Step 3

Get notified every time your keys are collected or returned

Sit back and relax – we’ll let you know whenever your keys are collected or dropped off.

Returning them is as easy as handing them back to the staff at our KeyNest Store.

We're currently opening our first stores in Germany. Use the link to suggest a new location and be one of the first to access convenient and secure key exchange.


Pricing

We have three price plans that all feature online key tracking and 24/7 support. Just choose to be billed annually, monthly or per collection, depending on how often you’ll be using KeyNest.

Pay as you go

6.95€ per key collection
8.34€ inc. VAT

drop-off is always free

key storage for 30 days
online key tracking
24/7 call support

Yearly
Subscription

14.95€ per month
17.94€ inc. VAT

billed annually

unlimited key collections
unlimited key storage
online key tracking
24/7 call support

Monthly
Subscription

19.95€ per month
23.94€ inc. VAT

billed monthly

unlimited key collections
unlimited key storage
online key tracking
24/7 call support

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Frequently Asked Questions

Not sure how to add your keys to KeyNest? Not sure which plan to go for? The questions we get asked the most are below. Can’t find what you’re looking for? Reach out to our friendly support team by email or give us a ring on +44 203 633 4599.

What are KeyNest Stores?

KeyNest Stores are our network of locations that provide a smart key exchange service, allowing you to securely store keys so that someone else can collect them later. Our stores are a variety of independent local businesses such as newsagents and cafés.

Is KeyNest right for me?

KeyNest is ideal for anyone who wants to securely give access to a property, such as:

  • Airbnb hosts sharing keys with guests and cleaners
  • Short-term rental companies sharing keys with guests, cleaners, greeters, or maintenance staff
  • Real estate agents sharing keys with contractors and staff
  • Busy urban residents sharing keys with their friends, cleaners or contractors.

Is KeyNest secure?

We understand that you want everything to be okay when you’re giving someone else access to your home. Your keys are stored securely and attended by trained staff. We will never ask you to provide us with your exact address, so the identity of your keys will be protected at all times. You'll also be able to track your keys with our automatic notifications or by going to your dashboard. Head over to our security section to find out more.

Which plan is right for me?

We have three price plans, and you can choose the best plan for you based off how often your keys will be collected. Pay monthly is our most popular subscription plan, and we recommend it for Airbnb hosts with a busy booking schedule. Pay yearly is our best value subscription plan. If you’re using KeyNest as a one-off then we also offer a pay as you go plan.

Where is my nearest KeyNest?

We are currently in the proccess of opening our first stores in Germany. If you'd like to suggest a store near to you,fill out our request form and one of our team will get back to you ASAP. We aim to fulfill all new store requests within two weeks.

How do I add new keys to my account?

Adding your keys only takes 30 seconds! Sign up or log in and you’ll be promoted to add a new key. Then just choose your local KeyNest and select your plan, and your key will be added to your account.

How do I drop off my keys?

After you add a key in the My Keys section online, you will receive a 6-digit drop-off code. The staff at our store will enter the code on their device and attach one of our fobs. The keys will then be scanned and stored securely.

How are my keys collected?

Generate a collection code from the my keys section of your dashboard and send the details to the person who will be collecting the key. They can then collect the key by sharing the code with the staff at our store.

How will I know if my keys have been collected?

Every time your keys are dropped off or collected at one of our stores you’ll automatically receive an email notification with the details. You can also see the movement history of your keys at any time by logging into your KeyNest dashboard.

How are my keys returned?

Your keys just need to be handed back to the shopkeeper, who will scan them and store them securely.