It takes 30 seconds to create your KeyNest account and you’ll receive a drop-off code instantly. Then just bring your keys to the Nest, where we’ll attach a tracking fob and place them in our secure safe.
If you bring them to an automatic locker then just enter the code and place them inside.
Send the collection code to your guests
Share the Nest location and the unique 6-digit collection code with your guest.
They’ll either give this code to the shopkeeper or enter the code at one of our automated lockers, and they’ll be able to take the keys away.
Get notified every time your keys are collected or returned
Sit back and relax – we’ll let you know when your keys are collected or dropped off.
Returning them is as easy as dropping them back at the locker or handing them back to the staff at our Nest.
Host with confidence! We're a global Host Assist partner of
“KeyNest really simplified my life as a host. The guests really like it, and I can manage check-ins from anywhere. I actually use it for my cleaners as well - it’s so simple to use.” — Enzo, Airbnb host
“KeyNest was so easy to use, we checked in whenever we wanted to -I wish every Airbnb host had this.” - Oliver, Enzo’s Airbnb guest
Want to see more testimonials? Visit our Trustpilot page.
Forget waiting around for guests and cleaners, or leaving your keys under the mat – key exchange with KeyNest is the easiest and most secure way to exchange keys. Book online, drop your keys off at your nearest location and your guests can pick them up at their convenience.
The easy solution
Convenient, easy and fuss-free key exchange.
Peace of mind
Safe and secure insurance-approved key storage.
Updates - wherever, whenever
Email notifications and online status tracking.
Ensure guest satisfaction with stress-free check-ins.
Over 1500 Nest locations across the UK and France.
We’re here for you, 24/7
Round-the-clock key access and support.
We have three price plans that all feature online key tracking, 24/7 UK support and access to our network of 1500 stores. Just choose to be billed annually, monthly or per collection, depending on how often you’ll be using KeyNest.
£5.95 per key collection £7.14 incl VAT
drop-off is always free
key storage for 30 days online key tracking 24/7 support
Not sure how to add your keys to KeyNest? Not sure which plan to go for? The questions we get asked the most are below. Can’t find what you’re looking for? Reach out to our friendly support team by email or give us a ring on 0203 633 4599.
What are KeyNest Stores?
Stores are our network of locations that provide a smart key exchange service, allowing customers to securely store keys so that someone else can collect them later. Our regular Stores are a variety of independent local businesses such as newsagents and cafés, and we have automated lockers outside supermarkets, retail parks and shops.
Is KeyNest right for me?
KeyNest is ideal for anyone who wants to securely give access to a property, such as:
Airbnb hosts sharing keys with guests and cleaners
Short-term rental companies sharing keys with guests, cleaners, greeters, or maintenance staff
Real estate agents sharing keys with contractors and staff
Busy urban residents sharing keys with their friends, cleaners or contractors.
Is KeyNest secure?
We take security very seriously at KeyNest. Keys in our regular Stores are stored securely in a locked safe and only handled by trained staff, and our automated lockers are fitted with security cameras. We will never ask you to provide us with your exact address, so the identity of your keys will be protected at all times. Whether you are using regular Stores or automated lockers, you’re able to track the movements of your keys with our automatic notifications. Head over to our security page to find out more.
Which plan is right for me?
We have three price plans, and you can choose the best plan for you based off how often your keys will be collected. Pay monthly is our most popular subscription plan, and we recommend it for Airbnb hosts with a busy booking schedule. Pay yearly is our best value subscription plan. If you’re using KeyNest as a one-off then we also offer a pay as you go plan.
Where is my nearest KeyNest?
We have over 1500 locations across the UK and Europe, so your local Nest is probably just around the corner. Head over to our locations map to find your nearest KeyNest.
How do I add new keys to my account?
Adding your keys only takes 30 seconds! Sign up or log in and you’ll be promoted to add a new key. Then just choose your local store and select your plan, and your key will be added to your account.
How do I drop off my keys?
After you add a key in the My Keys section online, you will receive a 6-digit drop-off code. If you’re dropping off your keys at one of our regular stores, the staff will enter the code and attach one of our fobs. The keys will then be scanned and stored securely in our safe. If you’re using one of our automated lockers, just select send a parcel on the screen, enter the drop-off code, and place your keys inside the locker. Click here to find out more about using our automated lockers.
How are my keys collected?
Generate a collection code from the my keys section of your dashboard and send the details to the person who will be collecting the key. They can then collect the key by sharing the code with the staff at our regular Stores or entering the details into one of our automatic lockers. Watch this video for more information on how to use our automated lockers.
How will I know if my keys have been collected?
Every time your keys are dropped off or collected at one of our stores you’ll automatically receive an email notification with the details. You can also see the movement history of your keys at any time by logging into your KeyNest dashboard.
How are my keys returned?
At our regular Stores your keys just need to be handed back to the shopkeeper, who will scan them and place them back in our safe. Keys can be returned to our automatic lockers by selecting send a parcel on the locker screen, re-entering the code that was used to collect the keys and placing them back inside the locker. Click here for more details on returning keys to an automated locker.
What should I do if my Airbnb guest is arriving late?
All of our locations have long opening hours, but if your guest still won’t arrive on time you can either transfer the keys to one of our 24-hour stores or to one of our automated lockers. You can find these locations over on our store map. If you’re not able to transfer the keys yourself give us a call and we’ll be able to recommend a courier service.
What should I do if I lose or damage my KeyNest fob?
Our fobs are pretty sturdy, but if they’re damaged or lost give us a call on 02036 334599 and we’ll sort it out.
Do you verify IDs in store?
No we don't verify IDs in store. This speeds up the collection process and we ensure security through single-use collection codes. For more information on our security, click here.
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