What are KeyNest Stores?
Stores are our network of locations that provide a smart key exchange service, allowing customers to securely store keys so that someone else can collect them later. Our regular Stores are a variety of independent local businesses such as newsagents and cafés, and we have automated lockers outside supermarkets, retail parks and shops.
Is KeyNest right for me?
KeyNest is ideal for anyone who wants to securely give access to a property, such as:
- Airbnb hosts sharing keys with guests and cleaners
- Short-term rental companies sharing keys with guests, cleaners, greeters, or maintenance staff
- Real estate agents sharing keys with contractors and staff
- Busy urban residents sharing keys with their friends, cleaners or contractors.
Is KeyNest secure?
We take security very seriously at KeyNest. Keys in our regular Stores are stored securely and only handled by trained staff, and our automated lockers are fitted with security cameras. We will never ask you to provide us with your exact address, so the identity of your keys will be protected at all times. Whether you are using regular Stores or automated lockers, you’re able to track the movements of your keys with our automatic notifications. Head over to our security section to find out more.
Which plan is right for me?
We have three price plans, and you can choose the best plan for you based off how often your keys will be collected. Pay monthly is our most popular subscription plan, and we recommend it for Airbnb hosts with a busy booking schedule. Pay yearly is our best value subscription plan. If you’re using KeyNest as a one-off then we also offer a pay as you go plan.
Where is my nearest KeyNest?
We have over 1800 locations across the UK and Europe, so your local KeyNest is probably just around the corner. Head over to our locations map to find your nearest KeyNest.
There isn't a KeyNest near me, what do I do?
If there isn't a Keynest Store near you, then fill out our request form. It's helpful if you can suggest a store for us to work with. You should also let us know if you need a 24-hour store so we can make sure it has the right opening hours. We're able to prioritise stores for customers who will be adding at least two keys or adding a yearly plan - but we aim to get back to all requests within two weeks.
How do I add new keys to my account?
Adding your keys only takes 30 seconds! Sign up or log in and you’ll be promoted to add a new key. Then just choose your local store and select your plan, and your key will be added to your account.
How do I drop off my keys?
After you add a key in the My Keys section online, you will receive a 6-digit drop-off code. If you’re dropping off your keys at one of our regular stores, the staff will enter the code and attach one of our fobs. The keys will then be scanned and stored securely in our safe. You only need a drop-off code the first time you drop your keys off at the store - after that scanning the fob will record the key as being dropped off in store.
If you’re using one of our automated lockers, just select send a parcel on the screen, enter the drop-off code, and place your keys inside the locker. Click here to find out more about using our automated lockers.
How are my keys collected?
Generate a collection code from the my keys section of your dashboard and send the details to the person who will be collecting the key. They can then collect the key by sharing the code with the staff at our regular Stores or entering the details into one of our automatic lockers. Watch this video for more information on how to use our automated lockers.
How will I know if my keys have been collected?
Every time your keys are dropped off or collected at one of our stores you’ll automatically receive an email notification with the details. You can also see the movement history of your keys at any time by logging into your KeyNest dashboard.
How are my keys returned?
At our regular Stores your keys just need to be handed back to the shopkeeper, who will scan them and place them back in our safe. Keys can be returned to our automatic lockers by selecting send a parcel on the locker screen, re-entering the code that was used to collect the keys and placing them back inside the locker. Click here for more details on returning keys to an automated locker.
What should I do if my Airbnb guest is arriving late?
All of our locations have long opening hours, but if your guest still won’t arrive on time you can either transfer the keys to one of our 24-hour stores or to one of our automated lockers. You can find these locations over on our store map. If you’re not able to transfer the keys yourself give us a call and we’ll be able to recommend a courier service.
What should I do if I lose or damage my KeyNest fob?
Our fobs are pretty sturdy, but if they’re damaged or lost give us a call on 0203 633 4599 and we’ll sort it out.
Do you verify IDs?
We offer KeyNest Verify, a fast, safe online verification that allows you to verify your guest's ID before they check in. To use KeyNest Verify, book a collection code for a key. Before you confirm and complete checkout, you'll be given the option to add ID verification to this code. You can only use KeyNest Verify with single-use codes. For more information on our KeyNest Verify, click here.
We don't verify IDs in store. This helps to speed up key collections, and we ensure security through single-use collection codes.
How do I add a time limit to my codes?
When you book a code you'll be given the option to add a time limit to your code's validity. You can choose a starting point (for example, if you want to make sure a guest doesn't get their key before their check in time) an end point (if you want to make sure a code won't be valid after the end of a guest's booking) or both. Just turn the time limit option on and enter the times and dates that you'd like. If you don't want to add a time limit to your code then just leave the option turned off - your code will remain valid until it has been used.
Can KeyNest send details to my guest for me?
Yes we can! Before completing the checkout when booking a new code you'll see the option share collection details automatically. Turn the option on and enter your guest's email address. We'll then send the collection instructions to your guest - including the collection code and store location.