How Blueground Gained a Bird’s-Eye View of All Their Keys with KeyNest Cloud
Blueground’s background & growth
Blueground has been thriving in the medium and long-term rental industry since 2013. Their success in property access operations can be largely attributed to their partnership with KeyNest.
Blueground is a leading global provider of mid-term rentals. They offer fully-equipped flats with stylish designs in 30 major cities worldwide. Blueground prioritises the quality of living for its customers by providing high-end, move-in-ready properties. They handle all tasks related to maintenance and management of the flats, ensuring a hassle-free experience for tenants.
How did Blueground start using KeyNest
Like many fast-growing property companies, Blueground initially relied on simple systems to handle keys. But as the scale of their operations increased, these methods became more complex and harder to manage. This challenge led them to seek a more reliable and scalable solution - and that’s when they turned to KeyNest Points.
We interviewed Julien Sibi, Operations Administrator at Blueground France, to hear first-hand about their experience with KeyNest
“Before adopting KeyNest, we had a key exchange system in place that involved key boxes for tenants to collect and drop off keys at their convenience. Alternatively, one person from our staff was responsible for managing the key distribution. However, as the number of keys grew, this process became increasingly complex. That's why we decided to partner with KeyNest. Their service has significantly improved and simplified key management, allowing customers to collect and drop off keys effortlessly.”
From KeyNest Points to KeyNest Cloud
While experiencing rapid growth, Blueground recognised the importance of efficient key management to deliver a great tenant experience. For a long, they relied on KeyNest’s global network of Points to provide tenants and contractors 24/7 hassle-free key exchange.
This partnership not only simplified day-to-day operations but also built the trust and reliability that naturally led Blueground to expand their use of KeyNest by adopting KeyNest Cloud.
KeyNest Cloud: Complete visibility for every key in your office
With over 1,000 key sets now managed in their office, Blueground enhanced their operational capabilities by adopting KeyNest Cloud.
KeyNest Cloud gives their team total control over all keys stored in the office. By attaching fobs and scanning them into the system, they gained a bird’s-eye view of all their keys and solved some of the most common challenges property managers face:
Time wasted looking for keys
No visibility on who’s got them
No audit trail for keys
No idea when keys are due back
Lost or misplaced keys
According to Julien Sibi, Operations Administrator at Blueground:
“Using the KeyNest Cloud for key management in our office has been highly advantageous for our daily operations. It’s an innovative solution, and I highly recommend implementing this system early on for anyone starting a business involving complex key management. Having all the key-related information in one place allows the Blueground team to easily track key usage, monitor collections and drop-offs, and receive alerts in case of emergencies like lost keys.”
24/7 multilingual support
From the very beginning, Blueground also valued the reliability of KeyNest’s customer support.
"From the very beginning, I was pleasantly surprised by the ease of use of the system itself, as well as the application. Of course, as with any automated system, there are sometimes small issues that arise, but the customer service is always responsive and resolves issues instantly. It’s a great service to use for any property manager!”
Customer service is available 24/7 in twelve languages, ensuring a seamless experience for both Blueground’s team and their tenants. This support has been essential in giving Blueground confidence that, no matter the time or place, their key operations are backed by a reliable partner.
