GuestReady: A global leader in short-term rentals

Launched in 2016, GuestReady Group is an award-winning global leading short and mid-term rental company that provides quality management services to property owners and amazing stays to guests.

GuestReady manages over 4,000 properties across 50+ cities, from London and Paris to Dubai. With a 4.8 Trustpilot score and its own PMS, it stands among the most trusted short- and mid-term rental companies worldwide.

But this rapid growth also brought new challenges: coordinating access across thousands of properties, ensuring tenants, cleaners, and contractors could collect keys seamlessly, and keeping operations efficient without adding extra overhead.

That’s where KeyNest became a reliable partner, first simplifying key exchanges through its global Point network, and later, for properties that required an even more scalable and flexible setup, introducing KeyNest Lockers.

How Did GuestReady Start Using KeyNest?

”When GuestReady first launched, most check-ins were handled in person, which worked well while our portfolio was small. However, as the company expanded rapidly across multiple cities, this approach became too operationally demanding to sustain.

We then tested traditional lockboxes but soon encountered challenges with visibility and accountability - such as tracking key status or identifying who last collected a key.

To maintain our standards for guest experience while scaling efficiently, we needed a smarter and more automated solution that could grow with us. That’s when we began working closely with the KeyNest team - not only their operations and customer service teams but also their product team -which has since helped us significantly increase our operational volume by eliminating the need for in-person greeters and streamlining key management across all markets”.

Reinaldo Lima - Guest Operations, UK.

A Reliable Expansion Partner

”Recently, with the new city requirements and council restrictions in Dublin, KeyNest swiftly supported our transition from lockboxes by adding new partner shops near our properties and in the city centre. This ensured a smooth move to the KeyNest system, allowing us to stay compliant while maintaining easy and secure guest access.

Their flexible setup model and fast coordination also helped GuestReady launching new hotel buildings without the need for on-site reception teams. This efficiency played a key role in the launch of several of our multi-unit developments, including:

The Fitzroy by GuestReady– a 15-unit Georgian building in London’s Fitzrovia, blending historic charm with a tech-driven management approach.

Greenwich Park Studios– a newly launched 17-unit property in one of London’s most iconic neighbourhoods, expanding our multi-unit footprint even further.

Both buildings leverage KeyNest’s integration to manage access seamlessly, ensuring smooth operations for guests, cleaners, and maintenance providers alike”.

- adds Reinaldo Lima

Why Key Management with KeyNest Lockers?

”KeyNest Lockers have been an essential component in managing multi-unit buildings likeThe Fitzroy and Greenwich Park Studios. Having a locker inside the building allows GuestReady to keep all keys, for guests, cleaners, and maintenance teams, in one secure and convenient place.

This system eliminates the need for guests to walk or follow tricky instructions on how to collect or return keys, reducing both risk and friction during their stay”. - says Reinaldo

Easy Installation, No Training Needed

With an intuitive digital dashboard, keys can be collected or returned in seconds. The lockers are simple to use, requiring little to no training, and they provide full transparency on who accessed which key and when.

Unlocking Efficiency and Improving Service

”The integration between KeyNest and GuestReady’s internal system, (RentalReady) has allowed for deeper automation of daily operations. Missions for cleaning and maintenance teams have individual collection codes for each agent, once keys are collected or returned the team has full visibility.

Moreover, this integration enables GuestReady to send guests their check-in details five days before arrival, enhancing communication and ensuring a smooth arrival process”. - Reinaldo

What support does KeyNest provide to GuestReady?

KeyNest continues to provide round-the-clock support to all operation teams through live support between our agents, responding swiftly to new location requests or last-minute operational needs.

What started as a practical response to a global challenge has grown into a long-term, innovative partnership, helping GuestReady scale faster, deliver smoother guest experiences, and maintain operational excellence across a growing portfolio of properties.