KeyNest Points

With 7,000+ locations worldwide and 800,000 keys managed across 800 cities, KeyNest is the world’s most trusted key-exchange network, serving 70,000+ hosts, short-term rental operators, and property managers.

KeyNest Points are partner convenience stores, cafes, petrol stations, and other local businesses where you can securely leave keys for guests or staff to collect using a code.

They make remote check-ins truly remote - no travelling across town, no coordinating schedules, and no need to send staff on-site. You simply drop the key at a nearby Point and share a secure one-time pickup code.

Most KeyNest Points are open late or even 24/7, making arrivals effortless - whether it’s a midnight check-in, an early-morning cleaner, or an emergency maintenance visit.

Check our live map to find your nearest KeyNest Points.

If there’s no Point nearby, you can request one here, we will open it in two weeks.

What Makes KeyNest Points So Reliable for Key Exchanges?

Our KeyNest Points, usually located in places like shops, petrol stations, coffee stores, use secure, connected smart lockers that operate independently to make every key handover fast, reliable, and stress-free.

These lockers are integrated with the KeyNest platform, which automates the entire exchange process. When a key is dropped off, a unique access code is generated and instantly shared with the right person - whether that’s a guest, agent, or driver.

It’s a secure locker system that makes every key handover smooth and simple, whether you’re sharing keys across town or across the country, ensuring no errors, misplaced keys, or mix-ups.

How the KeyNest Points Work?

Behind every seamless key exchange is a simple, well-designed process. The KeyNest system combines smart lockers with automated code delivery to make sure the right person gets the right key, without delays, confusion, or follow-up.

Here’s how it works in practice:

Drop your key at a nearby Point
Share a secure code with your guest, cleaner, or contractor
They pick it up whenever they need
Track everything in real time through your KeyNest dashboard

A fast, simple, fully remote key handover - no appointments, no travel.

Who Uses KeyNest Points?

KeyNest Points support a wide range of use cases across the short-term rental and property management industry.

They are used daily by:

✅ Airbnb Hosts: Integrated with Airbnb (Host Assist Partner).

✅ Short-Term Rental Property Managers: Used by operators such as GuestReady, UnderTheDoormat, and Pass the Keys.

✅ Mid-Term Rental Operators: Used by companies like Blueground, TheSquare, and The Flex.

✅ Property Managers & Block Managers: Trusted by teams at Allsop, Knight Frank, JLL, and similar large-scale management firms.

✅ Estate Agents: Commonly used by Knight Frank, eXp, Savills, Belvoir and other agents for viewings, contractor access, and secure spare key storage.

✅ Social Housing Providers: Used by organisations including Mears and Peabody.

✅ Friends, Family & Pet Sitters

✅ Spare Key Holding & HMOs

You can also read what our customers say about us on Trustpilot.

What are KeyNest Points Alternatives?

Smart Locks: Installation is costly. They don’t solve access to communal doors, aren’t always approved by building management, and require drilling and hardware. KeyNest Points require no hardware and are always around the corner.
Lockboxes: Many cities now ban outdoor key safes, and most models can be cracked in 20 seconds. KeyNest Points avoid these risks by storing keys in lockers that are secured by design.
Key Under the Doormat: It’s quick but extremely risky. Keys can be spotted, stolen, or copied, and insurance often won’t cover losses. KeyNest Points provide a professional, trackable alternative that keeps your guest and property safe.

Key Benefits of KeyNest Points

✔ Security: Keys are stored inside staffed local businesses, ensuring they’re handed only to authorised people using secure one-time or reusable codes.

✔ Convenience: With 7,000+ Points worldwide, keys can be dropped off or collected at locations that stay open late or 24/7, giving maximum schedule flexibility.

✔ Tracking & Transparency: Instant notifications show exactly who collected the key and when, providing full visibility and peace of mind.

✔ Affordable Pricing: Starting from just €5.95 per use, KeyNest is far cheaper than in-person trips, couriers, or emergency locksmith services.

✔ Flexibility: Use KeyNest for a day, a week, or long-term. Reusable access codes make it perfect for cleaners, maintenance teams, and recurring visitors.

KeyNest Guestcare

KeyNest Guestcare is a 24/7 guest call centre developed after more than a decade of working in the property management industry. It was built to support the everyday realities of hosting - from urgent late-night issues to routine operational questions.

Guestcare can provide either full 24/7 support or out-of-hours coverage, depending on operational needs. It fits around existing operations seamlessly, making adoption straightforward.

The service covers common, real-world scenarios such as midnight lockouts, Wi-Fi problems, and maintenance queries, helping ensure issues are handled quickly without interrupting the host’s schedule.

Because our team has worked closely with STR operators for many years, Guestcare reflects a strong understanding of guest expectations, communication styles, and operational demands across platforms, languages, and time zones.

How Guestcare Works?

Book a 15-minute demo - See how Guestcare fits into your current workflow.
Share your protocol - We follow your rules, your process, your preferences - every time.
Go live - We handle the calls. You stay updated with clear summaries.

Why Human-Centred Support Performs Better?

After analysing more than 31,000 minutes of guest calls, several patterns clearly show what matters most in day-to-day operations:

1. Guests expect a human to answer

When guests choose to call, they want to speak to a real person immediately. Quick response times reduce frustration and prevent issues from escalating.

2. Speed influences satisfaction

Fast resolutions depend on clear protocols and access to the property’s PMS. This is especially handy when the guest can’t find the parking or the correct door.

3. Call continuity is essential

If a call drops, contacting the guest back avoids repetition and ensures they don’t have to explain the issue again to someone new. This creates a smoother experience and reduces stress for the guest.

4. AI has limits in high-stress or complex situations

Automated systems work well for simple questions, but they can lead to circular conversations when escalation isn’t triggered early enough. Guestcare integrates with external AI tools, but real human support remains crucial for problem-solving and reassurance.

5. Human conversations improve outcomes

Guests often leave better reviews after speaking to a real person. A calm, solution-focused conversation reminds them there is a real host behind the listing, which helps defuse tension and builds trust.

The Human Difference

Guestcare is built around real human support. Every call is answered directly by an experienced agent who understands property management workflows, guest expectations, and common operational issues.

There are no bots, automated voices, or AI-driven call handlers, just people equipped to manage conversations calmly and efficiently. This approach reflects the reality that many guest situations require empathy, clarification, and situational judgment that automated systems can’t replicate.

Guestcare and AI

However, Guestcare is designed to complement, not replace, existing AI tools. Many STR operators use AI for routine messaging, while relying on Guestcare for issues that require a human response.

Hosts decide when Guestcare steps in, and the service adapts to their existing processes and escalation rules.

This blended approach allows AI to handle straightforward tasks efficiently, while Guestcare manages the complex or time-sensitive situations where human involvement is essential.

Want to step back from guest calls?

Set up a short call with our team. We'll walk you through how KeyNest Guestcare fits into your setup and answer any questions.

KeyNest Lockers

If you need lockers for private use, shared buildings, or high-volume key access, KeyNest Lockers offer a secure and automated way to manage keys remotely.

KeyNest Lockers are secure, smart lockers for storing, accessing, and tracking keys without in-person handovers. They support a broad range of use cases, including STR operations, multi-property management, vehicle fleets, contractor access, and hotel staff key management and guest check-ins.

The system allows authorised users to retrieve keys using a unique, time-limited code, enabling fully contactless and remote key exchange. Every action is logged automatically, providing a clear audit trail for property managers and operational teams.

Key Features & Functions

Secure and automated access: Each user receives a unique, time-sensitive code that unlocks a specific locker slot for a defined period. This removes the need for manual handovers or physical presence on-site.

NFC tap-and-go access: With built-in NFC tap-and-go, staff can collect keys effortlessly using badge or fob. No training is required, making it simple for teams and contractors to use immediately.

Real-time tracking and audit history: Every key exchange is recorded, giving a complete log of who accessed the locker, which key was taken, and at what time.

Customisable access rules: Temporary or recurring access can be configured for different users - ideal for cleaners, contractors, fleet drivers, or maintenance teams.

Scalable and flexible: Lockers are available in multiple sizes and can be expanded with additional modules as operational needs grow.

Reliable connectivity: Lockers can operate via Wi-Fi, Ethernet, or a SIM card, ensuring continuous connectivity in a variety of environments.

Multi-language interface: The touchscreen supports 6 different languages to accommodate staff, contractors, and international guests.

Want to learn more about KeyNest lockers?

See the locker in action - watch the short video to understand how it works in practice.

If you’d like to view pricing, simply click here to select the number of keys you need and you’ll receive an instant quote.

For more details you can also book a meeting with our team.

KeyNest Cloud

KeyNest Cloud is an app for managing physical keys in real time. Designed for property managers, real estate operators, and multi-property teams, it brings all key activity into one dashboard, showing where keys are, who has them, and when they are due back.

The system works seamlessly with KeyNest Points and KeyNest Lockers, allowing keys to be stored, collected, or returned at any time.

How KeyNest Cloud Works?

Smart RFID key fobs - Each key set is equipped with a unique RFID fob, allowing simple logging by tapping it on the app or a compatible device.

Real-time tracking - A live dashboard displays the status of every key, available, in use, or overdue - helping teams manage operations without manual follow-ups.

Automated communication - The system can send automated reminders for overdue keys — including an SMS to any staff member or contractor who still holds a key — prompting immediate return.

Customisable access - Collection codes can be single-use or reusable, with optional time restrictions that support controlled access for different users.

Reporting and audit trails - Automatic logs record every key movement and can be exported for audits, compliance, and client reporting.

Secure storage and exchange - Keys can be stored or collected through public KeyNest Points or private smart lockers, offering 24/7 access for guests, staff, or contractors.

Want to learn more about KeyNest Cloud?

Book a demo to see the app in action. With KeyNest Cloud, you’ll have a clear, real-time overview of key movements both in and out of the office.

KeyNest: Security you trust, Simplicity you love