Smooth and efficient collaboration: KeyNest and Hôtel de l'Aqueduc
L'Hôtel de l'Aqueduc, an urban oasis in the heart of Paris, offers a unique 3-star hotel experience. This 76-room establishment welcomes a varied and international clientele looking for a comfortable stay in the heart of the French capital.
Centrally located between La Machine du Moulin Rouge, the Paris Opera House, Notre-Dame de Paris and the Stade de France, the hotel offers an ideal base from which to explore the cultural treasures and iconic attractions of the City of Love.
Hôtel de l'Aqueduc goes beyond traditional accommodation by offering a concierge service. Guests have access to a diverse range of activities, from guided tours of the Louvre or the Eiffel Tower to bike rides to discover Paris, as well as gastronomic tours to savour the delights of French cuisine. The hotel stands out for its commitment to offering a memorable experience, tailored to the varied needs of its customers.
Opening new doors: a fruitful collaboration between KeyNest and Hotel de l'Aqueduc
KeyNest is revolutionising property key management with its practical and secure service. With a network of more than 7,000 KeyNest Points and Lockers around the world, our service offers tenants and service providers the possibility of depositing or retrieving keys in complete security.
Since the partnership established in 2021 with the Hotel de l'Aqueduc, this collaboration has proved to be a source of attraction for the hotel. With new customers and generated additional income for the hotel, the association between the two entities has had a very positive general impact.
In addition, this collaboration has contributed to the development of KeyNest's network of partner businesses. The hotel has joined a solid network of convenient and accessible local businesses offering the KeyNest key delivery service. The continued expansion of this network is testament to KeyNest's ongoing commitment to providing a service that is ever more tailored to the needs of its users.
We took the opportunity to speak to one of the key players in this partnership, and to find out more about the benefits of being part of the KeyNest network.
We interviewed hotel manager Eduardo Zamora to get his feedback on integrating the KeyNest service into their operations:
"Our hotel, nestled between the Gare du Nord and Gare de l'Est stations, caters for a diverse clientele, ranging from international travellers to corporate clients. Close to the 2nd arrondissement fire station, a national monument, we are ideally placed to meet the varied needs of our clientele."
According to Audrey Vayssettes, KeyNest’s Country Manager France and formerly Head of Operations France:
"L'Acqueduc was one of the first hotels we activated in Paris, and their level of service is exemplary. They are always helpful and available, ready to answer any questions we may have. The owners and manager pay as much attention to the KeyNest process as they do to their internal operations. The experience with KeyNest is aligned with the quality of service you would receive if you booked a room at reception.
This is particularly valuable because, despite staff turnover, everyone is constantly being trained. It's a real win-win partnership, and recently the hotel agreed to take on even more keys in anticipation of upcoming events. We are always delighted to receive feedback and sound advice from the manager, who frequently comes up with new and creative ideas for developing the partnership with other hotels."
Financial boost and new clientele: KeyNest, a strategic ally of Hôtel de l'Aqueduc
The collaboration between KeyNest and Hôtel de l'Aqueduc is a major asset for both parties. This partnership offers significant advantages to KeyNest, enabling it to offer its customers a key locker that is operational 24 hours a day, 7 days a week. It is important to emphasise that this partnership is entirely free of charge for the hotel, with no membership fees. At the same time, it represents a lucrative opportunity for the hotel, giving it a double financial advantage while opening the door to attracting a new clientele, as the hotel manager points out.
"It's beneficial for us because it gives us visibility, and sometimes it even brings us new customers as a bonus. "
The monthly commission that the hotel receives from this service is in addition to the extra income generated by the various services offered. Indeed, whether they come to collect or drop off their keys, guests often use the services offered by the hotel.
"We have developed our luggage storage service, offering guests the possibility of storing their luggage at the hotel for a fee. Guests quite often drop their luggage off with us, especially if they have to leave their accommodation at 11am but have a train at 6pm. We keep their belongings safe all day, thanks to our proximity to the station. Meanwhile, they can eat and explore the city, and we're happy to offer them extra services, such as booking taxis, just as we do for our hotel guests. Sometimes we even give them maps of Paris or offer them a coffee."
Being part of the KeyNest Points network has thus had a significant impact on our revenues.
"It helps increase our revenue, maybe not dramatically, but it's always a positive addition, and our customers are generally happy with it. It's a win-win situation."
Finally, sometimes the hotel actually wins over guests who would like to sleep at the hotel, as Eduardo told us:
"Customers come here mainly to collect their keys after renting a flat in Paris. However, from time to time unforeseen circumstances arise, often linked to problems with their Airbnb rentals. In these circumstances, we have had the opportunity to offer rooms to these customers, because they were not satisfied with the Airbnb they had rented. To illustrate, a striking anecdote occurred when a German family of four, a couple with two children, arrived on a Wednesday evening at around 11pm. Unfortunately, the flat they had rented was not at all ready or cleaned. Faced with this situation, they chose to return to the hotel, the only place they knew that was open at that hour, and ended up staying with us for three days. They were a very pleasant family, and it was thanks to KeyNest that they discovered our hotel. It was a warm experience where we were able to help this family out."
2. Natural integration and intuitive service: KeyNest fits seamlessly into the hotel's daily routine
Thanks to KeyNest, the hotel was able to attract guests even during the COVID period, marking the start of a fruitful partnership. Integrating the service was very easy, with no significant impact on their workload. As the establishment points out:
"Integrating the service into our normal operations was extremely easy for us. It was at the time of COVID, when we reopened the hotel with a limited clientele, and KeyNest helped us to attract more people to the hotel. At first it was just a few guests, just 1 or 2, then gradually the number increased - 2, 5, 7... depending on the season, with a notable increase in the summer. However, we haven't noticed any impact on our workload, because the process is so simple. It hasn't disrupted our usual operations at reception, which is already used to communicating in different languages and greeting customers on a daily basis. So the use of KeyNest integrated perfectly into our routine without causing any major changes for us."
The hotel staff quickly got to grips with how the service worked, and today it takes them very little time to hand over keys, as Eduardo Zamora explains:
"In total, for a key collection, from the moment we greet the customer to the moment the customer leaves with the key, it takes a maximum of one minute. And the process is even quicker when the customer comes to drop off a key. Training is not complicated. The Keynest boxes come with a full-colour, laminated procedure, and the customer service number is clearly marked on the box. Everyone finds it very easy to use, even people who work in hotels and have no prior knowledge of Keynest. The explanation is quick, and they understand within minutes."
3. Smooth and responsive: KeyNest guarantees an efficient and hassle-free experience thanks to its customer service
Hotel de l'Acqueduc expresses great satisfaction with KeyNest's comprehensive service, particularly highlighting the exceptional efficiency and responsiveness of its customer service. At KeyNest, our commitment to our customers and partners is demonstrated by the continuous availability of our telephone support, which is operational 24 hours a day, 7 days a week. Our dedicated team is ready to answer any questions our partners may have, ensuring constant support. Although the hotel has never experienced any problems with KeyNest's interface and service, in the event of any difficulty with a customer or key handover, our team reacts immediately to resolve the situation.
"We have never had a single problem with Keynest's interface or service. If there is an incident with a customer, a simple call quickly and efficiently resolves the problem."
In summary, the collaboration between KeyNest and Hôtel de l'Aqueduc has been a success for both parties. This strategic alliance has generated additional revenue via a monthly commission and has broadened the hotel's customer base.
The easy integration of KeyNest into day-to-day operations, the ease of use of the service and the responsiveness of customer support have all helped to boost Hôtel de l'Aqueduc's satisfaction. This partnership, which is entirely free of charge for the hotel, represents a mutually beneficial relationship, offering increased visibility and lucrative opportunities, while guaranteeing an exceptional customer experience.
