Property Management: Simplifying Check-Ins with KeyNest: A MadeComfy Case Study

Partner

MadeComfy

Industry

Short-Term Rental Property Management

Product used

KeyNest Points

Location

Sydney, Australia

Challenge

A growing portfolio made lockboxes unviable, apartment stratas restricted them, and sending guests to the office wasn't scalable

Result

Guests now drop keys at a local Point, with real-time check-in updates flowing straight into MadeComfy's existing tech stack

"Guests can drop off their keys at a local store, and MadeComfy then receives real-time updates about guest check-ins via the mobile app."

Tahir Jat

Team Lead for Property Experience

One of properties managed by MadeComfy

KEY SUMMARY

• The Partner: MadeComfy, Australia's leading short-term rental property management business, based in Sydney.
• The Challenge: A growing portfolio made lockboxes unviable, apartment stratas often restricted them, and sending guests to the office wasn't a scalable solution.
• How did MadeComfy use KeyNest?: Guests now drop off and collect keys at a local KeyNest Point, with real-time check-in updates flowing directly into MadeComfy's operations dashboard.
• Key Results:
  • A Scalable Alternative to Lockboxes - No more searching for suitable lockbox locations as the portfolio expands.
  • Real-Time Check-In Visibility - The operations team sees exactly when a guest has checked in via the mobile app.
  • Seamless Tech Stack Integration - KeyNest fits directly into MadeComfy's existing tools, simplifying how completed check-ins are identified.

Headquartered in Sydney, MadeComfy, is Australia’s leading short-term rental property management business. MadeComfy offers a complete end-to-end property management service that encompasses property marketing, rental management, coordination of cleaning and linen changes, and acting as the primary point of contact for guests.

MadeComfy’s goal is to professionalise the management of short-term rentals, and create a WOW experience for guests staying at MadeComfy properties, while maximising returns for property owners. MadeComfy achieves this through cutting edge technology and by using real time market data and dynamic pricing to drive returns of up to 40% more than the market average.

Streamlining Remote Check-In with KeyNest

We had the opportunity to speak with Tahir Jat, who has been with MadeComfy for six years, initially as an Operations Assistant and currently as the Team Lead for Property Experience. Tahir shared insights into the challenges faced with check-ins and how KeyNest revolutionised their approach to remote property management.

Challenges with Remote Check-Ins

Tahir Jat, MadeComfy

"The best experience for guests is contactless check-in, allowing them flexibility to access properties at their convenience. However, as our portfolio expanded, finding suitable locations for lockboxes became a challenge. Apartment stratas often had restrictions, and sending guests to our office was not viable. Although partnering with local shop fronts offered a temporary solution, it proved inefficient and unscalable with growth, highlighting the need for a more streamlined system. Our commitment to guest convenience drove us to search for innovative solutions that would cater to our expanding business while preserving the essence of a hassle-free, guest-centric approach."

Tahir Jat

Team Lead for Property Experience

Discovering KeyNest

Seeking a more efficient solution that would offer secure key backup and remote property readiness monitoring, MadeComfy explored various digital keypad applications. KeyNest emerged as the perfect choice due to its simplicity and effectiveness.

"What I appreciate most about KeyNest is its simplicity. Guests can drop off their keys at a local store, and MadeComfy then receives real-time updates about guest check-ins via the mobile app. This functionality greatly aids the company’s operations department in managing our extensive portfolio of properties. KeyNest seamlessly integrates with the rest of our tech stack, streamlining the identification of completed check-ins. It has become an invaluable addition to our property management toolkit."

Tahir Jat

Team Lead for Property Experience

KeyNest's Impact on Guest Experience

MadeComfy is pleased with KeyNest, recognising it as a much-needed industry solution. KeyNest significantly enhances guest experiences by simplifying key access for check-ins and check-outs, creating a seamless process. Additionally, KeyNest's dashboard provides valuable visibility for short-term rental managers.

"While we encountered a few minor challenges that are beyond KeyNest’s control, the majority of our experience has been overwhelmingly positive. We maintain regular communication with KeyNest's manager in Australia, Pierce, and based on our growth over the past year, we anticipate a substantial expansion of our partnership in the coming year."

Tahir Jat

Team Lead for Property Experience