Mid-term rentals: How KeyNest partnered with Landing to simplify and improve key handover security in North America

Landing is a unique apartment renting service which offers fully furnished apartments across the United States for an annual membership fee of $200. 

Tenants can choose from any of the 20,000 fully furnished apartments, with a minimum length of stay of 30 days. What sets Landing apart is the flexibility offered by their large network of properties. In case a tenant needs to move to another city, they can give a few days' notice and find a new apartment through Landing, making the process seamless and simple.

Griffis Seattle Waterfront, one of Landing’s apartments in Seattle

Landing Standby is the company’s newest rental service, enabling tenants to live in an apartment for a fixed monthly fee of $1,495, regardless of the usual rent price - provided there’s no other tenant keen to live in the space. Landing is the perfect option for remote workers or anyone who wants the freedom to live in different cities across the country in a flexible way.

The company's network of area general managers provides on-the-ground support to tenants, and KeyNest has been an important part of Landing’s operations. 

KeyNest Points are available in many of the markets where the company operates, providing added security for storing keys, especially in challenging urban areas.

How does Landing use KeyNest?

We spoke to Christopher Cobb, Landing’s Access Manager, about his experience with KeyNest so far:

“At Landing, we have KeyNest points available in many of the markets where we operate, including Seattle, Denver, Texas, and various areas in Florida. We find KeyNest especially useful in urban areas where storing keys in traditional ways can be challenging, and many of the properties we lease prefer the added security that KeyNest provides.”

“Our relationship with KeyNest's customer support team has been excellent. With the help of the Account Managers, who are always available on our private channel on Slack, we can quickly resolve any issues that arise. Whether it's a problem with a store or a key that needs to be retrieved, they are always on hand to help us out”

- adds Cobb.

Why remote key exchange with KeyNest?

Landing uses KeyNest for a variety of reasons. It’s the number one choice in case a property won't allow using lockboxes or smart locks. In some other cases, storing a key onsite may pose a risk - that’s when Landing turns to KeyNest to store the keys in a safe location nearby. 

Cobb says:

“This has been especially beneficial in Seattle, where many of our properties are located in urban areas, and traditional storage methods just won't work. 

Typically, KeyNest is used by us to give access to cleaners and installers for tasks such as furniture installation. During check-ins, hosts retrieve the key from KeyNest and use it to check in members. The spare key is then returned to the KeyNest, and the members' keys are left in the unit. However, if a member wishes to check in at a different time, they can retrieve the keys directly from KeyNest.”

KeyNest services come with complimentary 24/7 Customer Support, and for major clients like Landing - with a dedicated Account Manager service. The company works closely with KeyNest Operations Manager - Violetta, and communicates via Slack to request specific new locations or to solve any last-minute issues. 

“Violetta has done a terrific job of meeting most of their requirements quickly, even in challenging areas. I feel like I can send her a request on Slack any time of day, and she just never fails to deliver.”

- says Cobb.

How was the KeyNest experience so far?

Christopher Cobb sums up the experience in a few words:

“Overall, the process of obtaining and using the codes has been quite seamless, and we have not encountered any major problems. We've had a great experience with KeyNest, and they've solved certain crucial issues for us, especially in challenging markets like Seattle and Florida.  Our partnership with KeyNest has been invaluable. It has helped us to streamline our operations, reduce friction with our properties, and provide added security for our members.”