Short-term rentals: Why Dromor use KeyNest Points to manage their key accessibility

Taking the hassle out of hosting, Dromor expertly manages everything from guest screening to housekeeping for property owners looking to profit from the thriving short term rental industry. Managing guests and cleaning - and even maximising returns with their nifty pricing software - their comprehensive service is perfect for property owners living or working abroad.

Promising 24/7 guest check-in services, seven days a week, automation has always been an important aspect of the Dromor business model. To achieve this, they’ve been using our KeyNest Stores right from the start.

Maximum efficiency through automation

The ethos at Dromor has always been to manage a large amount of properties, with as few operational staff members as possible. Using our KeyNest Points for their check-ins has proven to be an efficient and cost-effective way to do this, and has enabled Dromor to become operational in ten different UK cities - while still keeping their team small and efficient.

Co-Founder and CEO, Ben Painter, adds: “We started using KeyNest when we had seven or eight properties, and it’s pretty much been built into our business model. Without KeyNest, we wouldn’t be able to run Dromor the way we do - as we’d need a key checking system, or people on the ground.”

Enabling 24/7 property access

In order to ensure that Dromor could provide 24/7 check-ins, we opened a lot of new 24-hour KeyNest Points for them when we first started working together. Ben adds: “With KeyNest, we’re able to provide 24/7 access for guests in a secure yet remote way. Plus, the ability to track key movements gives that added peace of mind.”

From Liverpool to London, our KeyNest Points help Dromor guests get into their accommodation at whatever time of day or night.

Reliable customer service

Just like Dromor, 24/7 support is of the utmost importance to us at KeyNest. And Ben says that he’s been really impressed with how quickly our team has resolved any minor issues, or made adjustments to ensure the best service possible.

Plus, with our customer services team available at any time, the Dromor team can trust that there’s always someone there to deal with any confusion during late-night check-ins.

“To summarise, nobody has been able to come close with the level of service, coverage and ease,” Ben adds.

For more information on how using our network of KeyNest Points could benefit your business, click here.