Revolutionising Property Management: The KeyNest Solution for Hassle Free Letting
KEY SUMMARY
- The Partner: Hassle Free Lettings, a remote-based property management company founded in Edinburgh, now managing properties across Manchester and London too.
- The Challenge: Expanding into new cities meant relying on local agents to hold keys, which was time-consuming to set up and made 24-hour emergency access unreliable in newer areas.
- How did Hassle Free Lettings use KeyNest?: They adopted KeyNest's UK-wide network of 2,000+ Points, letting the team manage key access remotely without relying on local contacts.
- Key Results:
- No Local Agents Required - Keys are managed nationwide from a single system, removing the need to build relationships with local holders in every new city.
- Faster Contractor Turnaround - Maintenance teams collect keys directly instead of travelling to a central office first, completing more jobs per day.
- Scaled to 200+ Properties - The portfolio has grown well beyond its original size, with KeyNest supporting faster expansion into new areas.
Hassle Free Lettings was founded in 2017 by Adam Rajpal, driven by a desire to improve property management services. Dissatisfied with the inadequate service from existing agents, Adam Rajpal began with a portfolio of 10 properties in Edinburgh. The company's reputation for exceptional service led to rapid growth, expanding then to 30-40 properties. As the company’s success grew, so did its geographical reach, spreading into major UK cities like Manchester and London. This expansion, however, brought its own set of challenges.
The Need for Improved Property Management
Adam and his colleagues soon faced a number of major challenges, particularly with regard to property maintenance and access. Hassle Free Letting being remote-based, one of the only viable options was partnering up with locally based agencies with holding facilities.
Multi-site key management required finding trustworthy agents, which complicated tenant visits and contractor access. Establishing new relationships with local agencies was time-consuming and often unreliable. In addition, it proved difficult to provide 24-hour emergency access in newly established areas of the country, where local contacts were still being developed. Growing into new locations was quite difficult, which defeated the whole purpose of Hassle Free Lettings.
The KeyNest Breakthrough
We caught up with Adam Rajpal, Hassle Free Letting’s founder to hear his thoughts on the company's experience with KeyNest so far. Initially introduced through a friend who was using KeyNest for Airbnb management, Adam soon implemented the solution to his entire business.
After engaging with KeyNest UK expert Oscar Hepworth, Hassle Free Lettings decided to integrate KeyNest’s platform into all their operations. KeyNest offered a modern, efficient approach to key management that promised to alleviate the company's operational hurdles.
Streamlined Implementation
The integration of KeyNest was smooth and efficient. Hassle Free Lettings adopted KeyNest’s network of 2,000 points in the UK, which offer 24/7 accessibility, simplifying their agency’s remote and local operations. The team adopted KeyNest very easily and instinctively. Hesitant at first, the simplicity of the software meant that in less than a day, they were all up and running. Adam recognises using KeyNest was a massive turning point for Hassle Free Lettings:
Enhanced Key Management
KeyNest’s solution brought significant improvements to key management. The ability to manage keys remotely, without relying on local agents, enabled the company to oversee properties nationwide. The 24/7 key access facilitated effective emergency response, eliminating the need for staff to be on constant standby and ensuring timely access for contractors and authorised personnel.
The impact of KeyNest on the agency's workflow was profound. With keys securely stored at various KeyNest locations, maintenance requests were handled more swiftly, improving tenant satisfaction and retention. Maintenance teams no longer wasted hours travelling to and from the central office, allowing them to complete more jobs in a day. Similarly, the streamlined check-in process for new tenants led to fewer delays and a more professional service.
By leveraging KeyNest's network, the property management agency revolutionised its operational efficiency, reduced overhead costs, and enhanced service delivery, setting a new standard in property management excellence.
Remarkable Results
Since incorporating KeyNest, Hassle Free Lettings has experienced impressive growth. KeyNest has been a transformative partner, providing the flexibility and reliability essential for managing an extensive and growing portfolio.
By simplifying key access and reducing reliance on local agents, KeyNest has allowed the company to scale effectively while maintaining high standards of service. This partnership has been instrumental in facilitating substantial growth and ensuring operational excellence and enhanced customer satisfaction throughout the UK.
