No more lost keys: KeyNest Cloud’s smart solution for Platino Properties
Platino Properties, a respected Sydney-based company with over four decades of experience in property ownership, leasing, and development, has delivered over 2,000 apartments across Sydney. Currently managing 20 properties across both commercial and residential leasing, Platino Property had long relied on traditional methods for key management. As their portfolio grew, so did the challenge of tracking key access, ensuring accountability, and maintaining a secure, efficient system.
The challenge: outdated systems and inefficiencies
Rachel Thompson, Office Manager at Platino Properties, quickly identified several inefficiencies in the existing key management system. The company relied on a physical key cupboard, where keys were manually signed in and out using a paper sheet. However, this system often led to issues: keys were signed out without proper documentation, were not returned on time, or got lost. It wasn’t long before Rachel realised the company needed a modern solution for efficient key tracking, especially with an expanding portfolio of properties.
Why KeyNest Cloud? A shift towards a digital solution
In her quest for a more efficient key management solution, Rachel began exploring various options available in the market. After reviewing several systems, she came across KeyNest Cloud, a platform that immediately stood out for its user-friendly interface, cloud-based accessibility, and advanced features.
“Once I saw how KeyNest Cloud worked, I was sold,” Rachel shared. “The fact that we could manage everything online, track who had access to the keys, and monitor real-time activity was exactly what we needed. The key randomisation feature was a major selling point for me. It ensures no one can simply head to the same spot to grab the key. The added security that comes with not knowing exactly where the key is stored was a huge benefit.”
One of the biggest challenges Rachel faced was finding a solution that would be intuitive for both younger team members and senior staff. The KeyNest Cloud platform, with its simple, easy-to-use interface,and the ability to manage everything remotely, proved to be the perfect solution for Platino Properties
The results: Noticeable improvements in security and efficiency
The move to KeyNest delivered immediate and measurable results for Platino Properties:
Enhanced accountability: Every key transaction is logged automatically, giving Rachel and her team complete visibility into who accessed which keys and when. This has significantly reduced confusion and the occurrence of lost keys.
Improved security: The randomisation feature ensures that keys are no longer stored in predictable locations. This added layer of protection helps prevent unauthorised access to properties, which is especially important for keys to properties under development or maintenance.
Minimal training required: The system's simplicity required little training, allowing staff members of all levels to use it effectively.
Cost efficiency: As Platino Property doesn’t need to manage keys daily, the affordable pricing of KeyNest Cloud was an essential factor.
Looking ahead: Future opportunities and recommendations
Rachel expressed her satisfaction with the system, noting that while Platino Properties hasn’t needed to contact customer support frequently, their few interactions have been positive. "Oscar has been fantastic throughout this process. He’s been very responsive and helpful whenever we've needed assistance."
When asked if she would recommend KeyNest to others, Rachel stated, “I’d recommend it to real estate agents or any business that deals with keys regularly. For those with less frequent key management needs, it’s still a valuable tool, offering greater accountability and security at an affordable price.”
Conclusion: A key solution for Platino Property
Platino Properties’s transition to KeyNest was a resounding success. The key management system has modernised the company’s processes and delivered tangible benefits in terms of security, accountability, and operational efficiency. As the company continues to grow, Rachel is confident that KeyNest will remain an integral part of their property management strategy.
