No more lost keys: KeyNest Cloud’s smart solution for Platino Properties

Partner
Platino Properties
Industry
Property Developer
Product used
KeyNest Cloud
Location
Australia
Challenge
Key management was still a key cupboard and paper sign-out sheet, commonly resulting in lost or late keys with a lack of proper documentation
Result
Increased key visibility meant an increase in accountability and key randomisation added another layer of security against unauthorised access

"The fact that we could manage everything online, track who had access to the keys, and monitor real-time activity was exactly what we needed."

Rachel Thompson

Office Manager

KEY SUMMARY

  • The Partner: Platino Properties, a Sydney-based property company with over four decades of experience, managing 20 commercial and residential properties.
  • The Challenge: A physical key cupboard and paper sign-out sheet led to keys being lost, returned late, or signed out without proper documentation as the portfolio grew.
  • How did Platino use KeyNest?: They adopted KeyNest Cloud to manage and track every key online, with real-time visibility into who has access and when.
  • Key Results:
    • Enhanced Accountability - Every key transaction is logged automatically, giving full visibility into who accessed which keys and when.
    • Improved Security - Key randomisation means keys aren't stored in predictable locations, adding a layer of protection against unauthorised access.
    • Minimal Training Required - The system's simplicity meant staff of all experience levels could use it effectively from the start.

Platino Properties, a respected Sydney-based company with over four decades of experience in property ownership, leasing, and development, has delivered over 2,000 apartments across Sydney. Currently managing 20 properties across both commercial and residential leasing, Platino Properties had long relied on traditional methods for key management.  As their portfolio grew, so did the challenge of tracking key access, ensuring accountability, and maintaining a secure, efficient system.


The challenge: outdated systems and inefficiencies


Rachel Thompson, Office Manager at Platino Properties, quickly identified several inefficiencies in the existing key management system. The company relied on a physical key cupboard, where keys were manually signed in and out using a paper sheet. However, this system often led to issues: keys were signed out without proper documentation, were not returned on time, or got lost. It wasn’t long before Rachel realised the company needed a modern solution for efficient key tracking, especially with an expanding portfolio of properties.


Why KeyNest Cloud? A shift towards a digital solution

In her quest for a more efficient key management solution, Rachel began exploring various options available in the market. After reviewing several systems, she came across KeyNest Cloud, a platform that immediately stood out for its user-friendly interface, cloud-based accessibility, and advanced features.

"Once I saw how KeyNest Cloud worked, I was sold. The fact that we could manage everything online, track who had access to the keys, and monitor real-time activity was exactly what we needed. The key randomisation feature was a major selling point for me. It ensures no one can simply head to the same spot to grab the key. The added security that comes with not knowing exactly where the key is stored was a huge benefit."

Rachel Thompson

Office Manager

One of the biggest challenges Rachel faced was finding a solution that would be intuitive for both younger team members and senior staff. The KeyNest Cloud platform, with its simple, easy-to-use interface, and the ability to manage everything remotely, proved to be the perfect solution for Platino Properties




The results: Noticeable improvements in security and efficiency

The move to KeyNest delivered immediate and measurable results for Platino Properties:

  • Enhanced accountability: Every key transaction is logged automatically, giving Rachel and her team complete visibility into who accessed which keys and when. This has significantly reduced confusion and the occurrence of lost keys.

  • Improved security: The randomisation feature ensures that keys are no longer stored in predictable locations. This added layer of protection helps prevent unauthorised access to properties, which is especially important for keys to properties under development or maintenance.

  • Minimal training required: The system's simplicity required little training, allowing staff members of all levels to use it effectively.

  • Cost efficiency: As Platino Properties doesn’t need to manage keys daily, the affordable pricing of KeyNest Cloud was an essential factor. 

Looking ahead: Future opportunities and recommendations



Rachel expressed her satisfaction with the system, noting that while Platino Properties hasn’t needed to contact customer support frequently, their few interactions have been positive.

"Oscar has been fantastic throughout this process. He’s been very responsive and helpful whenever we've needed assistance."

Rachel Thompson

Office Manager

When asked if she would recommend KeyNest to others, Rachel stated:

"“I’d recommend it to real estate agents or any business that deals with keys regularly. For those with less frequent key management needs, it’s still a valuable tool, offering greater accountability and security at an affordable price."

Rachel Thompson

Office Manager

Conclusion: A key solution for Platino Properties

Platino Properties’s transition to KeyNest was a resounding success. The key management system has modernised the company’s processes and delivered tangible benefits in terms of security, accountability, and operational efficiency. As the company continues to grow, Rachel is confident that KeyNest will remain an integral part of their property management strategy.


 
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