As an Airbnb host, ensuring a seamless and welcoming experience for your guests is crucial. However, managing keys can often be a time-consuming and complex task. This is where KeyNest steps in, offering a convenient solution that streamlines the process while maintaining the security of your property.

Discover the Benefits of KeyNest for Airbnb Hosts

KeyNest is an innovative service designed to simplify the management of your Airbnb property’s keys. Say goodbye to the stress of coordinating in-person key exchanges or resorting to hiding keys under doormats.

Unlock the full potential of KeyNest and optimise your role as an Airbnb host, providing a truly unforgettable stay for your guests.

Simplified access to your properties with KeyNest -

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As a host, you juggle various responsibilities, and managing multiple properties can become a complex task. One of the challenges lies in ensuring convenient access to your properties. However, KeyNest provides a solution that simplifies remote key management.

KeyNest offers a secure storage service for your keys at easily accessible collection points, such as convenience stores or post offices. With this innovative service, you can effortlessly deliver keys to your guests, eliminating the delays and coordination issues associated with in-person hand-delivery.

If you manage multiple Airbnb properties or are not always available on site, KeyNest lets you manage access remotely. You can generate temporary access codes for your guests and track key activity online, making it easy to manage and coordinate wherever you are.

How to start with KeyNest?

Visit KeyNest’s website and select the KeyNest Point closest to your property. Register your key online by logging in on KeyNest.

2. Visit your chosen KeyNest Point, and drop off your keys there.

3. Communicate the instructions (= KeyNest Point address and the collection code for the keys) to your guests so that they can pick up the keys at the agreed time.

Flexibility of check-ins and check-outs

KeyNest empowers you to offer your guests more flexibility in terms of arrival time (as long as agreed by you beforehand). Most of KeyNest Points are open 24/7, allowing you to offer extended check-in times to business travellers or families arriving after a long flight. You are in charge - you set up the time in which the keys can be accessed by the guest.

Protecting your keys and keeping your Airbnb property secure

As an Airbnb host, safeguarding the security of your property keys is of utmost importance. KeyNest offers a solution that eliminates the risks associated with insecure key safes or entrusting keys to strangers. With our advanced security measures, your keys are always well protected.

When you drop off your keys with KeyNest, you will receive a confidential 6-digit key collection code. This code should only be shared with authorised key recipients, such as your Airbnb guests or cleaners. Only with this code can anyone retrieve your keys from a KeyNest Point.

Our KeyNest Points undergo a meticulous selection and training process to prioritise safety. You can have complete peace of mind, knowing that your keys are securely stored at any time.

Optimise guest communication and cut the pre-arrival messages to minimum

With KeyNest, you can send clear instructions to your guests regarding key collection well in advance of their arrival. Once you've deposited the key in the designated KeyNest Point, you will receive a Magic Link. This link can be shared with your guests, granting them access to real-time updates on the status of the key.

The link will take a guest to a customised page for their arrival and display key collection instructions, KeyNest Point picture and its address, and the key status: has it already been dropped, is it already available, when does the check-in starts. All the information that otherwise would be sent as bunch of questions into your Airbnb inbox!

The guests won't need to contact you to check if the key is ready, saving you time and the hassle of repeat requests.

Here’s how the example of a Magic Link page looks like:

Ongoing Support: Peace of Mind for Airbnb Hosts

One of the greatest benefits of KeyNest is the peace of mind it gives you. When your guests have any issues or difficulties retrieving their keys (or is just lost because their Google Maps stopped working on the way to the KeyNest Point), they have the option of contacting KeyNest's support team directly. This means that you do not have to personally intervene to solve these issues, because KeyNest takes care of it all.

KeyNest's support team consists of dedicated hospitality professionals, ready to help your guests at any time. No matter the time or day, they are available to answer questions, offer advice and resolve key recovery issues. You can count on their expertise and responsiveness to ensure a smooth and stress-free check-in experience for your guests.

Here are some reviews of our customer service:

PS. Our Customer Support serves guests in 12 languages, so that’s a small added bonus on top!

Maximising KeyNest's Benefits as an Airbnb Host: A Guide