Long-Distance Airbnb Host Guide: Tips for Remote Airbnb Management

Are you a long-distance Airbnb host facing the dilemma of managing your vacation rental remotely? The decision to hire a property manager or take control yourself might seem overwhelming, but fear not – we've got practical tips and tools to make remote management a breeze.

We will go through major operational tasks that can be automated or managed remotely - and give you ideas for tools that can be used to make your hosting easier. Let's dive in!

Remote Check-ins and Key Exchange with Cleaners

This one is a crucial part of remote operations - handling keys securely and passing them to the correct people is extremely important. At the same time, you might not want to install a smart lock, due to the higher cost and having a communal entrance to the building. Lockboxes are not ideal either - they can break, plus you have no transparency on key status - you have to rely on updates from guests or cleaners, and this can be stressful in the long run.

Tool: KeyNest Points

Keep your keys securely stored in a local Point (located inside a nearby convenience store, hotel or cafe). Your keys can be collected only using a unique 6-digit key collection code, and you can restrict the time window in which key collection is available. You can track key status via the portal or app. And it starts at £5.95 per key collection. Easy! Find out more here.

Keep a List of Quality Contractors

Prevent disasters by maintaining a list of reliable contractors. Keep in touch with proven professionals for emergencies.

Research and establish relationships with 24-hour locksmiths, HVAC specialists, and emergency services.
Ensure contractors commit to guaranteed turnaround times for maintenance during guest stays.
Uphold your property's reputation by addressing issues promptly to prevent negative reviews.

Tool: Bark, MyBuilder, or Fixflo

Get a Reliable Channel Manager

If you list your property on more than one platform (like Airbnb), a Channel Manager is a must. Having multiple listings that are not connected via some sort of live database can cause issues like double bookings. To make sure you’re always on top of things, use a channel manager = a platform that will compile all the info about your listings from many platforms, and also add automation on top of it.

Sync calendars across your direct booking website and OTA listings seamlessly.
Access valuable data reports and features for an overview of bookings, rates, and business performance.
Elevate your vacation rental business to the next level with a reliable channel manager.

Tool: Channel Manager like Guesty, Smoobu, Hostaway, Lodgify

Smart Home Systems

Smart gadgets automate your home, from security to heating, lighting, and keyless access. Boost energy efficiency and cut utility costs, especially when guests forget to switch off lights and AC. These systems provide real-time updates for streamlined operations, like managing central heating remotely with devices like Google Nest.

These systems provide real-time updates on your phone or central dashboard, streamlining hectic changeover days. We’ve seen the most useful examples include central heating controlling devices, like Google Nest - these help to control how much you spend on bills in winter, even if you’re not present on-site most of the time.

Tools: Google Nest Thermostat

Welcome Book

Empower guests and reduce pre-arrival communication by creating a comprehensive digital welcome book. Choose between a PDF file (Canva gas some ready templates you can edit.) or software for a live website experience. Include arrival details, instructions, Wi-Fi codes, house rules, and contacts. Software options like TouchStay streamline communication, planning activities, and obtaining reviews. Optimise the experience with Google Maps links and local recommendations.

Tools: Canva, Photoshop (for DIY), TouchStay (software)

Reliable Housekeeper or Cleaning Service

A trusted cleaner/housekeeper significantly impacts ratings for remote property management. Train your cleaning team, providing them with specific checklists for each task. For emergencies, use portals like WeCasa or TaskRabbit. Maintain high standards with thorough training and photo reports of completed work to address any cleanliness complaints from guests.