KeyNest: Streamlining property management during summer peaks

As the summer season approaches, the United Kingdom is preparing to welcome a significant influx of tourists. This surge, coupled with various summer events and festivals, including the highly anticipated Taylor Swift concerts, with numerous dates from june to august, poses a unique challenge for short-term rental hosts and property management companies who must efficiently manage the increased volume of check-ins and check-outs.

In the face of these challenges, KeyNest stands out as an important partner for Airbnb hosts and property managers. With its key exchange solution, KeyNest ensures that guests can access their accommodations smoothly and hosts can run their operations seamlessly, even during peak tourist seasons.

In this article, we interview Florian Hoven, co-founder of KeyNest, to delve into how the company is committed to providing an uninterrupted service and maintaining high-quality standards during this busy period.

What’s KeyNest and how can it help you manage your properties during the high season? 

KeyNest is the only app-based Key Management PropTech Solution on the market,  it’s designed to streamline the key exchange for short-term rentals, particularly during the high season when property turnover is frequent and efficiency is crucial. Our service simplifies the process by allowing you to securely store your keys in one of our local KeyNest Points (located inside a nearby convenience store, hotel or cafe).

Your guests can easily collect keys at their designated check-in time using a unique 6-digit  key collection code, and you can restrict the time window in which key collection is available. This automation minimises the need for in-person key exchange, which is especially advantageous during late arrivals or early departures. You'll receive real-time notifications whenever keys are picked up or dropped off, ensuring you stay informed throughout the rental period. 

KeyNest helps Airbnb hosts and property managers reduce errors, improve guest satisfaction, and enhance overall operational efficiency, making it an invaluable tool during the bustling high season. And all this starts at only £5.95 per key collection. So why not give it a try ? Find out more here.

Preparing for summer challenges: KeyNest outlines its strategy for seamless key management amidst increased demand

KeyNest anticipates the challenges and difficulties that may arise this summer and is ready to face them. Florian Hoven highlights the obstacles the company must prepare for and details the solutions put in place to address them.

Florian also acknowledges that another major difficulty will be accommodating all clients' keys simultaneously:

"The biggest challenge for us will be to ensure that we can accommodate all the keys simultaneously without knowing exactly the number of reserved apartments. We have little information on the expected volume because property management companies continue to manage the apartments. So we really need to anticipate our key storage capacity as much as possible, despite the lack of information."

Proactive Measures for Summer Success: KeyNest expands KeyNest Points and enhances 24/7 multilingual customer support to ensure uninterrupted service.

In response to these challenges, KeyNest has taken proactive measures.

To meet the high demand during the summer high season, KeyNest has been preparing since February by renegotiating capacities with store managers and adding KeyNest Points in high-demand areas.

Regarding customer support, Florian specifies:

"We have a 24/7 phone support available for our partners, clients, and for all the Airbnb guests. This support is multilingual, with more than twenty languages spoken. It is managed internally, and we have strengthened the teams in anticipation of the summer when the needs will increase. We have also planned additional support to handle significant call volume. 

KeyNest's phone support remains available for emergencies and technical management, as well as the chat available on the website. For non-urgent requests, please send an email to support@keynest.com, and you will receive a response within a few days.

Thanks to rigorous planning and proactive measures, KeyNest is committed to ensuring uninterrupted service this summer and is ready to contribute to the success of property management companies and rental agencies during this period.

About Us

KeyNest offers you a convenient service for storing and exchanging your property keys. You can drop off a key at any of the 7,000+ locations in our network, so there’s one such Point located next to your property already.

Guests, cleaners or contractors can then collect the key securely from a KeyNest Point, which is usually open 24/7. You'll be notified each time the key is picked up or returned, and you can even customize check-in and check-out times.

KeyNest has an ever-expanding global network of locations located just minutes from your property. To find out more, visit our website.