Airbnb Host Guide: KeyNest Points vs. Lockboxes

If you are just starting as an Airbnb host, one crucial decision you'll need to make is how to efficiently manage guest check-ins and ensure a smooth arrival experience. Two popular options are KeyNest and traditional lockboxes.

And yes, we are huge fans of our own service, but we also believe in transparency - and picking the right option for the right moment and size of your business.

Most Important Features: KeyNest Points vs. Lockboxes

• KeyNest: KeyNest simplifies the entire check-in process. It utilises technology to easily scan the key and track it, but the actual key exchange is performed by people - a shopkeeper/hotel staff and your guest. So there’s really nothing difficult about it!

  Guests can easily access the keys at a nearby KeyNest location using unique collection code. The only potential difficulty would be to locate the KeyNest Point - but that’s why you can send your guest a Magic Link - with a picture of a storefront and an exact address.

• Lockboxes: Depends on a key safe model. The process can be confusing for some guests, leading to potential check-in issues and a higher number of support requests. Some cheaper models of lockboxes don’t open easily, and require some serious power to open. Do a lot of testing before deciding to purchase one!

• KeyNest: KeyNest's secure key exchange tracking system ensures that only the assigned guest with a valid key collection code can access the keys. It tracks all key movements, providing a robust audit trail for added security. This way, you can have peace of mind knowing that your guests' safety and your property are well-protected.

  Each key is anonymous, and the shopkeeper/hotelier holding the keys has no idea about your property’s address - so there’s no change for burglary.

• Lockboxes: Traditional lockboxes can be vulnerable to brute force attacks or even guessed combinations. If a guest loses the combination, it may lead to a security risk if the box is left unattended. Make sure closing the lockbox is straightforward - we’ve heard stories when guests didn’t close the safe properly and the key was stolen from it on the same day.

  Especially that the lockbox is usually attached just next to the entrance to the property, making it easy to use the key from the lockbox on correct door. Again, be cautious with lockboxes!

• KeyNest: Whether you have one Airbnb listing or multiple properties, KeyNest is easily scalable. You can efficiently manage access for various properties and multiple guests simultaneously, all from the convenience of your smartphone or computer. You get an update whenever a key is collected or dropped off.

  If you have listings in multiple cities or countries, KeyNest's vast network of partner locations allows guests to pick up keys easily from various destinations. This convenience makes it a popular choice for hosts with properties worldwide.

• Lockboxes: Traditional lockboxes are cheap to use and install in new locations. But after a while, it can become cumbersome if you have multiple properties. Managing different combinations or physical lockboxes at various locations can be time-consuming and prone to human errors. (plus, remember that for safety, you should change the access code to a lockbox once a week, or ideally after each guest)

  Lockboxes are limited to a single location, making it challenging to offer seamless check-ins for guests arriving from different parts of the world.

Choosing The Right Key Exchange Solution

Selecting the best key exchange method depends on various factors, including security, guest convenience, and maintenance requirements. KeyNest Points offer a professional, secure, and managed service that minimizes risks and enhances guest satisfaction. They are particularly beneficial for property managers overseeing multiple listings, providing peace of mind and reducing operational hassles. Lockboxes, while cost-effective and independent, pose security risks and require regular maintenance. They may be suitable for properties in low-risk areas or for hosts who prefer direct control over key management.

However, the lack of monitoring and vulnerability to tampering can be a significant drawback. Ultimately, property managers must weigh the pros and cons of each option based on their specific needs. If security, automation, and seamless guest experience are top priorities, KeyNest is the ideal choice.

However, if keeping costs low and maintaining complete control over key handovers is more important, a lockbox may be a suitable alternative. By carefully evaluating these options, UK property managers can optimize their Airbnb operations, improve guest experiences, and enhance overall security.

About Us

KeyNest offers you a convenient service for storing and exchanging your property keys. You can drop off a key at any of the 7,000+ locations in our network, so there’s one such Point located next to your property. 

Guests, cleaners or contractors can then collect the key securely from a KeyNest Point or KeyNest Locker  which is usually open 24/7. You'll be notified each time the key is picked up or returned, and you can even customize check-in and check-out times. By leveraging technology and a global network of locations, KeyNest continues to redefine property management, offering solutions tailored to meet the evolving needs of the rental market..

KeyNest has an ever-expanding global network of locations located just minutes from your property. To find out more you can contact us.  

Neil Beltran 3 March 2025