How to integrate your Hostify account and KeyNest - Guide 2023

Attention Hostify users, we have some exciting news for you! You now have the ability to automate the process of creating KeyNest collection codes, as well as sending instructional messages to your guests and cleaners regarding key collection.

This means that you can conveniently manage key accessibility directly from your Hostify dashboard, eliminating the need to navigate through multiple platforms. Furthermore, you no longer have to manually send emails or SMS messages containing key collection information. 1 new key collection code will be created for each new booking, and sent to guest, with instructions.

To make use of this feature, all you have to do is set up the integration. This setup process only needs to be done once, and it will consistently work for all the keys associated with your properties.

Important: please set this integration up minimum 24 hours before your next guests’ arrival. The system will need a couple of hours to record the changes.

Here’s how to do it, step by step:

How to connect Hostify and KeyNest - step by step:

1. Get the API key for your account:

Log in to your Hostify account, click on Settings -> API key . Copy the key provided.

2) Copy API key to KeyNest’s integrations page

Open KeyNest’s Integration page here. Click on Hostify logo on the list. A window will pop up, asking you to provide your Hostify API key. Paste it in the field below.

3. Link a key to your property

In your KeyNest account, visit the page of every key you would like to automate and link with Hostify. You will notice that a new option appeared in the key profile: “Send Code to Guests via Hostify” - make sure it’s enabled.

Do this for every key.

4. Set up an automated message to be sent to guests

Now it’s time to set up the automated message that will be sent to the guests and cleaners.

First, you will need a customised field that will display information about the key collection/drop-off.

It’s already waiting for you in your Hostify account. Click on “custom fields” on the left-side menu.

Then copy the text showing under “placeholder” - see it circled in red below.

Did you copy it? Ok, great, hold on to this.

Then, still in your Hostify account, head to Automations -> Automated Messages.

Create a new message, include the generic information for the guest about the arrival. Make sure to add a section describing the key collection - and paste your copied “custom field” code into the relevant section of the message. Feel free to customise the message’s text (see an example above) - just make sure not to edit the placeholders.

You can browse Hostify’s template gallery for inspiration - you don’t have to write this from scratch.

PS. You can use the custom field to any other automation you use for your properties.

And that’s it! Once the message is saved, your key collection/drop -off instructions will be sent to your guest automatically.