Hands-off short term rentals: is it possible to rely purely on tech to support you in 2023?

 

If you’re a member of Facebook groups for short-term rental landlords, you have probably seen at least once a classic braggy post from a host who claims they have automated their operations 100%. Most of such posts would end with a link to purchase a course or an ebook, making it look… less than trustworthy. So how is it then, with all the AI, machine learning, and fancy new tools, is it possible to set your short-term rental portfolio on autopilot? Let’s have a look. 


Automation in short-term rentals hosting

Automation has been transforming the short-term rental industry for several years now. It offers hosts the ability to streamline their operations and reduce the time and effort required to manage their properties. Some examples of automation tools used by short-term rental hosts include:

  • Automated check-in and check-out processes (in various ways, from local key pick-up points offered by KeyNest to more expensive automated smart locks)

  • Chatbots and automated messaging systems for guest communication (included in most Property Management Systems)

  • Automated pricing systems that adjust rental rates based on demand and availability (many tools online offer a free trial - worth checking)

  • Smart home devices such as thermostats, lights, and entertainment systems can be controlled remotely (they can even “talk” to each other!)

While these tools can certainly make short-term rental management more efficient, there are limits to what automation can achieve. But….

The limitations of automation

Despite the benefits of automation, certain aspects of short-term rental management cannot be fully automated. Just think of a case when a blackout happens and you or your guests suddenly have no access to electricity and Wi-Fi. Or, when a guest has a question about your property that’s just way too complicated for your chatbot to comprehend.

Other elements of short term-rental operations that may not yet be ready to automate include:

  • Cleaning and maintenance - require a human touch, and it's unlikely that robots will replace cleaners any time soon.

  • Guest interactions- require a personal touch, and automated messaging systems may not be able to provide the level of service that guests expect.

  • Emergencies - can occur at any time, and hosts must be able to respond quickly and appropriately. While automation tools can alert hosts to potential issues, they cannot replace human judgement and decision-making.

Realistic expectations for hands-off short-term rental hosts

Given the limitations of automation, it's clear that setting your short-term rental portfolio on autopilot is not currently possible. However, that doesn't mean that you can't use technology to support and enhance your business. For example:

  • Automated pricing tools can help you optimise your rental rates and maximise your revenue.

  • Smart home devices can improve the guest experience and make your property more attractive to potential renters

With a business that relies so much on a personal touch and good communication, relying on tech and machines is just not good enough in 2023, if you’re looking to become a Superhost on Airbnb or turn your short-term rental business into a way to earn a living.

A good solution for hands-off hosts in 2023?

If you're looking for a more hands-off approach to Airbnb management, hiring a property manager may be a good solution. A property manager can take care of everything from guest communication to cleaning and maintenance, allowing you to focus on other aspects of your life or business. 

However, it's important to find a property management company that can deliver the level of service you expect, while also leveraging technology to streamline operations and enhance the guest experience. 

One such company, available in the UK, is UpperKey. UpperKey is a tech-enabled property management company that combines human experience with the latest technology (like noise monitoring devices and data-powered pricing strategy) to deliver a seamless short-term rental experience. 

How it can work for you and your vacation rental property?

UpperKey becomes your tenant and licences your flat to clients, while making your hosting experience more lucrative and enjoyable.

Using their service, you can enjoy the benefits of hands-off short-term rental management, while still ensuring that your guests receive the highest level of service and attention to detail. The guaranteed rent program provides up to 6 months of rent paid upfront and rents guarantee insurance. 

 

And UpperKey’s hotel management services promise worry-free ownership and maximise your return on investment. Read more about UpperKey services in the UK, France, Portugal, the USA, and Italy here. 

 
Zuza Chmielewska