6 classic phrases all estate agents are tired of hearing

 

Whether it's trying to convince a landlord that a bit of duct tape wont fix a leaking washing machine, or realising five minutes before a viewing that your colleague across town has the key, dealing with drama comes hand-in-hand with working in the property industry.

Let’s face it - whether you’re a property manager, estate agent, or lettings agent, clients are always going to throw curveballs that make your job that little bit harder.

Here’s six classic phrases that property professionals hear so often, they’ve even become memes:

1. “We think it’s best if we pause our search for now”

There’s nothing quite as annoying as spending all your weekends showing that one couple with loads of requirements property after property - only for them to decide to just stay where they are.

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2. “No it was honestly like this when moved in!”

Whether it’s simply turning over the sofa cushions to try and hide that stain, or hoping a well-placed chair will obscure a massive dent in the wall from view, property managers know every tenant trick in the book when it comes to the final inspection.

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3. “Sorry just one more question-”

How are you going to find out the answer to this question? Well - rather than search on your computer for the right file, you’re simply going to google the first line of the address. Then create a new email, simply to type in six digits.

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4. “I just think we could get more for it …”

Just remember to take a deep breath when in six months time they come to you complaining that they’ve had no offers, and should have ‘just taken that first one’.

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5. “Hiya … our fence is in next door’s garden …”

Whether it’s a flooded cellar, leaking roof, or a completely tattered fence, no property manager sleeps peacefully through a storm. Get ready for a day spent going back and forth between irritated tenants, reluctant landlords, and fully booked contractors.

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6. “Who last had the key with the blue tag?”

From making awkward doorstep chitchat while you try key after key in the door, to hearing a dreaded jangle in your pocket on your day off, key management is the bane of many branches.

Tenants, landlords, and vendors cause enough stress - so it’s important that all other operations run smoothly.

And we bring good news - our KeyNest App is the ultimate solution:

  • Simply scan a smart fob to check a key in or out of the office

  • Check the dashboard for an up-to-date record of who has which keys, and when they are due to be returned.

  • And leave the chasing to us; we'll send an automatic SMS to anyone with an overdue key, reminding them to return it immediately.

Keen to ensure that your clients are the only cause of drama in your office? Check out the KeyNest App.

 
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