Key exchange for busy urban dwellers

When you’re rushed off your feet you don’t always have time to meet people and hand over keys. Whether you have a cleaner coming round, a friend is using your flat while you’re out of town or your family need to feed your cat when you’re away, KeyNest is the convenient and secure key exchange solution for busy city dwellers.

Drop off your keys

It takes 30 seconds to create your account and you’ll receive a drop-off code instantly. Then just bring your keys to your local store where we’ll attach a tracking fob, scan them and place them in our secure safe. If you bring your keys to one of our automated lockers just enter the code and place them inside.

Share the collection code with your friends or cleaner

Email or text the unique 6-digit collection code to your friends, family or cleaner. They’ll either give this code to the shopkeeper or enter the code at one of our automated lockers, and they’ll be able to take the keys away.

Get notified every time your keys are collected or returned

Sit back and relax – we’ll let you know when your keys are collected or dropped off. Returning the keys is as simple as going back to the KeyNest Store and entering the code on the locker or handing them back to the shopkeeper.

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Hosting just got a lot easier! We are now a global Host Assist partner of Airbnb

 


Find your nearest
KeyNest Store

Some of the cities where we are based

What KeyNest customers are saying

“KeyNest really simplified my life as a host. The guests really like it, and I can manage check-ins from anywhere. I actually use it for my cleaners as well - it’s so simple to use.”
— Enzo, Airbnb host

“KeyNest was so easy to use, we checked in whenever we wanted to -I wish every Aribnb host had this.”
- Oliver, Enzo’s Airbnb guest

Want to see more testimonials? Visit our Trustpilot page.


Why KeyNest?

Key exchange with KeyNest is the easiest and most secure way to exchange keys. Book online, drop your keys off at your local store and your friends, family or cleaner can pick them up at their convenience.

The easy solution

Convenient, easy and fuss-free key exchange.

Peace of mind

Safe and secure insurance-approved key storage.

Updates - wherever, whenever

Email notifications and online status tracking.

5-star rated customer support

Our customers have rated us 5 stars on Trustpilot.

Local stores

Over 1500 local stores across the UK.

Access your keys any time

Round the clock key access with over 1000 24-hour stores.


Pricing

We have three price plans that all feature online key tracking, 24/7 UK support and access to our network of 1500 stores. Just choose to be billed annually, monthly or per collection, depending on how often you’ll be using KeyNest.


PAYG

£5.95 per key collection
£7.14 incl VAT

drop-off is always free

key storage for 30 days
online key tracking
24/7 support

Yearly
Subscription

£14.95 per month
£17.94 incl VAT

billed annually

unlimited key collections
unlimited key storage
online key tracking
24/7 support

Monthly
Subscription

£18.95 per month
£22.74 incl VAT

billed monthly

unlimited key collections
unlimited key storage
online key tracking
24/7 support

Easy signup – You can cancel any time!


Frequently Asked Questions

Not sure how to add your keys to KeyNest? Not sure which plan to go for? The questions we get asked the most are below. Can’t find what you’re looking for? Reach out to our friendly support team by email or give us a ring on 0203 633 4599.

 
 

What are KeyNest Stores?

KeyNest Stores are our network of locations that provide a smart key exchange service, allowing customers to securely store keys so that someone else can collect them later. Our regular stores are a variety of independent local businesses such as newsagents and cafés, and we have automated lockers outside supermarkets, retail parks and shops.

Is KeyNest right for me?

KeyNest is ideal for anyone who wants to securely give access to a property, such as:

  • Airbnb hosts sharing keys with guests and cleaners
  • Short-term rental companies sharing keys with guests, cleaners, greeters, or maintenance staff
  • Real estate agents sharing keys with contractors and staff
  • Busy Londoners sharing keys with their friends, cleaners or contractors.

Is KeyNest secure?

We understand that you want everything to be okay when you’re giving someone else access to your home. Keys in our regular stores are stored securely in a locked safe and only handled by trained staff, and our automated lockers are fitted with security cameras. We will never ask you to provide us with your exact address, so the identity of your keys will be protected at all times. Whether you are using regular stores or automated lockers, you’re able to track the movements of your keys with our automatic notifications.

Which plan is right for me?

We have three price plans, and you can choose the best plan for you based off how often your keys will be collected. Pay monthly is our most popular subscription plan, and we recommend it for Airbnb hosts with a busy booking schedule. Pay yearly is our best value subscription plan. If you’re using KeyNest as a one-off then we also offer a pay as you go plan.

Where is my nearest store?

We have over 1500 stores across the UK and Europe, so your local KeyNest store is probably just around the corner. Head over to our locations map to find your nearest KeyNest.

How do I add new keys to my account?

Adding your keys only takes 30 seconds! Sign up or log in and you’ll be promoted to add a new key. Then just choose your local KeyNest store and select your plan, and your key will be added to your account.

How do I drop off my keys?

After you add a key in the My Keys section online, you will receive a 6-digit drop-off code. If you’re dropping off your keys at one of our regular stores, the staff will enter the code and attach one of our fobs. The keys will then be scanned and stored securely in our safe. If you’re using one of our automated lockers, just select send a parcel on the screen, enter the drop-off code, and place your keys inside the locker.

How are my keys collected?

Generate a collection code from the my keys section of your dashboard and send the details to the person who will be collecting the key. They can then collect the key by sharing the code with the staff at our regular stores or entering the details into one of our automatic lockers.

How will I know if my keys have been collected?

Every time your keys are dropped off or collected at one of our stores you’ll automatically receive an email notification with the details. You can also see the movement history of your keys at any time by logging into your KeyNest dashboard.

How are my keys returned?

At our regular stores our keys just need to be handed back to the shopkeeper, who will scan them and place them back in our safe. Keys can be returned to our automatic lockers by selecting send a parcel on the locker screen, re-entering the code that was used to collect the keys and placing them back inside the locker.

What should I do if my guest is arriving late?

All of our stores have long opening hours, but if your guest still won’t arrive on time you can either transfer the keys to one of our 24-hour stores or to one of our automated lockers. You can find these locations over on our store map. If you’re not able to transfer the keys yourself give us a call and we’ll be able to recommend a courier service.

What should I do if I lose or damage my KeyNest fob?

Our fobs are pretty sturdy, but if they’re damaged or lost give us a call on 02036 334599 and we’ll sort it out.