What is a KeyNest Point?
A KeyNest Point is either a local business (store, cafe, hotel) that has signed a partnership with KeyNest, or a locker located in a designated public space.
Do KeyNest Points cater to my needs?
If you need a way to provide secure property access, then our KeyNest Points are right for you. Our clients include:
- Airbnb hosts sharing keys with guests and cleaners
- Short-term rental companies sharing keys with guests, cleaners, greeters, or maintenance staff
- Estate agents and property managers sharing keys with contractors and staff
- Busy urban residents looking to provide property access to friends, cleaners or contractors.
Is KeyNest secure?
Yes - our KeyNest Points are totally secure by design! Always stored anonymously, keys in our regular stores will only be handled by trained staff, and our automated lockers are all fitted with security cameras. KeyNest staff does not have access to any data regarding the location of your property. We use Collection Codes to securely exchange keys. When you initially deposit your key at a KeyNest Point, it gets paired with an NFC fob. This key fob helps in easily recognizing and securely storing your key.
You’ll also always be able to track the movements of your keys with our automatic notifications. Head over to our security section to find out more.
How does a guest or cleaner collect a key?
They visit the designated KeyNest Point and show the KeyNest Collection Code to the shopkeeper. The shopkeeper will use the code to give them the correct key. When using a locker, the guests/cleaners follow the instructions on the locker screen and enter the Collection Code. Once the locker opens, they can retrieve the keys.
How do I know my key has been collected or dropped-off?
You will receive an email notification whenever your key gets collected or dropped-off.
What happens if my guest does not drop off the key while checking out?
If your guest fails to return the key during check-out, there are measures you can take to address the situation:
Instant Notification: As a host, you receive immediate notifications when the key is collected or dropped off. This allows you to stay informed about the status of the key at all times.
Contacting the Guest: If the guest has not returned the key during check-out, you will be aware of the delay and can promptly contact them to resolve the issue. You can remind them to return the key as soon as possible.
Terms and Conditions: It is advisable to include a clause in your terms and conditions regarding the return of the key to KeyNest. You can also set a fee for not returning the key on time. This can act as a deterrent even for guests who may be less conscientious about returning the key promptly.
Where is my nearest KeyNest Point?
We have over 4000 locations across Europe and North America, so your local KeyNest Point is probably just around the corner. Head over to our locations map to find your closest Point.
There isn't a KeyNest near me, what do I do?
No need to panic! Just fill out our request form to let us know that you’d like a KeyNest Point in your area. To get your Point up and running as quickly as possible, it would be great if you could suggest a convenient newsagents or corner shop that we could recruit. We're only able to guarantee a new KeyNest Point for customers who sign up to our annual plan - but we aim to get back to all requests within two weeks.
How long does it take to install a new KeyNest Point if I need a new location?
If there is no KeyNest Point located within walking distance of your property, please inform us by completing the form provided on our website.
You can access the form by clicking the button located at the bottom of the page. Once we receive your request, our dedicated team will review it and get in touch with you to evaluate your requirements. We aim to establish a new KeyNest Point within approximately 2 weeks.
Do I have to pay to get my key back?
To get your key, follow these steps based on your plan:
Pay As You Go plan:
If your key is still in the KeyNest Point, you need to generate a new Collection Code to retrieve it.
Monthly/Annual plan:
In your dashboard, select the key you want to retrieve.
Click on "Get a Collection Code" to obtain the code.
There are no additional charges for this service.
Remember, the Collection Code is required to retrieve your key.
How do I communicate check-in instructions to my guest?
Unless you have an automated integration set up with your Property Management System (PMS), you must send the instructions to your guests manually. We offer a convenient solution to enhance the guest experience through our Magic Link feature.
When generating the collection code, simply click on "copy the Magic Link." You can then include this unique link in the communication you send to your guests via Airbnb message or email.
The Magic Link provides comprehensive information for the person collecting the key. It includes the name, and address of the KeyNest Point (along with a storefront photo), opening hours, and the collection code that needs to be communicated to the shopkeeper to collect the key.
The information provided in the Magic Link is updated in real-time, reflecting the current status of the key (available or not) and the validity of the code.
How do I switch my KeyNest Point?
Our codes and key fobs are compatible across all of our KeyNest Points networks. If you have already generated a collection and decide to switch to a different KeyNest Point the collection code will still be valid. When creating a code, you have the option to change the selected Point by clicking on "Change."
If there are any changes to your KeyNest Point collection process, it is essential to keep your guests updated, to avoid confusion.
Please note that for the lockers, you must select the correct locker location, as the generated collection codes will only work for that specific locker. This is because the locker system is different from our KeyNest Points system.
Which plan is best for me?
If you prefer to use KeyNest occasionally, you have the option of utilizing it on a per-user basis. With the Pay As You Go plan, you will receive your key Deposit Code and Collection Code.
However, if you anticipate making more than two collections a month or require unlimited storage, opting for a monthly subscription is a better choice. Please note that a separate subscription is required for each key created.
How do Monthly/Annual plans work?
Once you subscribe to a Monthly or Annual subscription, the payment will be billed monthly/yearly on the date the subscription is created. Your subscription becomes active immediately upon subscribing. You will instantly receive the drop-off code for your key and the first collection code for a guest or contractor, allowing you to use the service without delay. These subscriptions can be cancelled at any time.
By subscribing, you gain unlimited access to all services, including key drop-offs, collections, storage, and access to various features that enhance key exchange. You need a separate subscription for each key set since the payment is calculated based on the number of key sets you have.
How do I cancel my subscription?
To cancel your subscription, log in to your KeyNest account, navigate to the "Billing" section, and locate your subscription. Click on it, and then select "Cancel subscription".
Once you initiate the cancellation, it will take immediate effect, and all Collection Codes associated with the subscription will be deleted. If you’re on a monthly/annual plan, please collect your keys from the Point before cancelling the plan, to avoid additional storage and key collection charges.
Can I register and use more than one key?
Yes. In your KeyNest dashboard, you have an overview of all your keys. You can easily manage multiple keys, pick a different plan (Pay As You Go or Monthly/Annual subscription) for each key, and access the movement data for each key.
I use a PMS or channel manager, can I automate the use of KeyNest?
Of course! We have dozens of integrations with management software. Visit this page to view them all, or shoot us an email at support@keynest.com and we will be happy to guide you through the next steps.
What should I do if I lose or damage my KeyNest fob?
Our fobs are pretty sturdy, but if they’re damaged or lost give us a call on 0203 633 4599 and we’ll sort it out.
Do KeyNest subscriptions renew automatically?
Yes! For easy continuity, all monthly and yearly subscriptions renew automatically on the exact date and time that the subscription was originally created. There is no limit to how short your monthly subscription can be, and you are free to cancel your monthly and yearly subscriptions at any point before the next renewal.
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