Could you use ChatGPT to improve your Airbnb ranking? (2023 Edition)
Airbnb has become one of the most popular platforms for travelers to find accommodations while on vacation in the US. It's a great way for people to find unique and affordable places to stay, and it has opened up new opportunities for homeowners to make money by renting out their properties. However, with so many listings on the platform, it can be challenging for hosts to stand out and attract guests. That's where ChatGPT comes in.
What is ChatGPT?
ChatGPT is a language model that uses artificial intelligence to generate human-like text. It has been trained on a large amounts of text found online and can generate responses to various prompts (=questions). Hosts can use ChatGPT to improve their Airbnb listings by generating compelling descriptions, responding to guest inquiries more efficiently, and ultimately improving their rankings on the platform. And the best part? As we write this in April 2023, ChatGPT is free to use and requires just an email to sign up.
The limitation is that sometimes the chat tends to get overloaded with requests and slow down the speed of answers. You can ask any question, but the chat is limited to data up to 2021 and doesn’t create predictions or comments on current affairs (it can’t browse the Internet).
How to use ChatGPT to improve the guests’ Airbnb experience
Create personalized responses to guest inquiries in seconds
One way to use ChatGPT as an Airbnb host is to use it to generate personalised responses to guest inquiries. When a guest reaches out to you with a question or concern, ChatGPT can help you quickly generate a thoughtful and helpful response. This not only helps to improve the guest experience but also demonstrates to Airbnb that you are a responsive and reliable host, which can lead to a higher ranking on the platform.
Remember, to get a relevant answer, you have to be a bit more specific than if you were to just Google something. Start with “As an Airbnb host, how would you respond to a message from a guest…”. You can even go into more detail about who you are or who your guest is, for a more specific answer.
2. Generate templates for pre- and post-stay communication
make guests feel more comfortable and informed, but it can also help you stand out from other hosts on the platform. ChatGPT can help you put together a message that's friendly and welcoming, while also giving guests some key details about your property and the local area.
For instance, you might want to use ChatGPT to suggest including information about how to get into your place, where guests can park, and any cool features or amenities they should know about. You could also get ChatGPT to come up with some recommendations for nearby restaurants, attractions, or activities that guests might enjoy.
3. Generate FAQs about your property, check-in and nearby attractions
ChatGPT can also be a lifesaver when it comes to dealing with common guest questions or issues. If you're tired of typing out the same response to guests who always seem to ask the same things, ChatGPT can help you create canned responses that you can fire off in a snap. This will not only save you precious time, but also show your guests that you're on top of things and ready to help them out.
For instance, you could set up canned responses for questions like "What are the check-in procedures?" or "What are some cool places to see nearby?" With ChatGPT, you'll have a library of pre-written responses at your fingertips that you can easily customize and send to guests whenever they come calling.
KeyNest’s Comment:
ChatGPT, an AI tool, can prove to be immensely helpful for new Airbnb hosts who may be unsure of how to communicate with their guests or handle their requests. It's always a good idea to create template responses, especially if English isn't your first language.
However, it's crucial to personalize the chat's answers, and if you're not sure about specific Airbnb regulations, it's best to seek help from the Airbnb Help Centre before communicating with the guest.
Although ChatGPT has its limitations - for instance, it won't be able to provide information on current news, such as the regulations of short-term stays - it can still be of great use for new hosts. Generating messages, descriptions, and templates is just one part of the complex "to-do" list for becoming a SuperHost. To truly excel, you must become an expert in hosting, which ChatGPT won't help you with.
Instead, we recommend that you join one of the Facebook groups for hosts in your city or country. These groups can be incredibly helpful, with some of the most active ones receiving tens of questions asked daily. By following some of the threads, you'll soon be able to answer guest questions without needing AI support.
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Keeping your keys safe and tracking their status will be important during any guest stay. Use KeyNest to remotely handle the check-ins, but keep a spare set of keys nearby (just in case the guests lose the main key set). Find out more about KeyNest Points for Airbnb guests here.
