Watch video Smart key exchange store
Smart key exchange store

Share keys with
your guests

Drop your keys at your nearest public KeyNest Point and manage access remotely

5m+ guests checked in by KeyNest since 2016

   

7,000+ Points available worldwide

   

Every 30 seconds a key is collected or dropped off

   

5m+ guests checked in by KeyNest since 2016     7,000+ Points available worldwide     Every 30 seconds a key is collected or dropped off    

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Shopkeeper passing keys to a customer over the counter Magic link displayed on a mobile phone, showing details of the check-in KeyNest sticker on a window of a local store

How it works

KeyNest sticker on a window of a local store
Step 1

Drop off the key

Visit your local KeyNest Point - it's usually a 24/7 shop, cafe or hotel
Magic link displayed on a mobile phone, showing details of the check-in
Step 2

Share key access

Guest, cleaner or contractor receives a notification about the key pickup, with instructions and a 6-digit code
Shopkeeper passing keys to a customer over the counter
Step 3

The key is picked up

They pick up the key from a KeyNest Point using the code, while you receive a live update about the key status via the KeyNest App
Pricing

Start with one of our plans today

Pay as you go
AU$14.99ex GST AU$16.49
per key collection
First day storage included
AU$1.10 storage per additional day
AU$1.21 storage per additional day
  • Time-restricted codes for extra security
  • 24/7 support for complete peace of mind
  • Track every key movement in real time
  • Access link for your guests to know when & where to collect your keys
  • Access codes automatically created and communicated to your guests through Airbnb or your PMS
Sign up
Monthly Plan
AU$59.99ex GST AU$65.99
per key per month
Free storage Unlimited movements
  • Time-restricted codes for extra security
  • 24/7 support for complete peace of mind
  • Track every key movement in real time
  • Access link for your guests to know when & where to collect your keys
  • Access codes automatically created and communicated to your guests through Airbnb or your PMS
Sign up
Yearly Plan
AU$49.99ex GST AU$54.99
per key per month, billed annually
Free storage Unlimited movements
  • Time-restricted codes for extra security
  • 24/7 support for complete peace of mind
  • Track every key movement in real time
  • Access link for your guests to know when & where to collect your keys
  • Access codes automatically created and communicated to your guests through Airbnb or your PMS
Sign up
Include GST in pricing

All price plans include

  • Time-restricted codes for extra security
  • 24/7 support for complete peace of mind
  • Track every key movement in real time
  • Access link for your guests to know when & where to collect your keys
  • Access codes automatically created and communicated to your guests through Airbnb or your PMS

Need a custom price?

If you have more than 20 keys, we offer custom prices for mid-term rental companies, letting agents, estate agents, vehicle logistics, maintenance keys, emergency keys, and other use cases. You can speak to our sales team at +61 2 8000 3202 or fill in this .
KeyNest Points
Find my KeyNest
Find my KeyNest Testimonials FAQ
Sign up
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Over 7,000 KeyNest Points worldwide to drop your keys

Our most popular cities in Australia

Sydney
Sydney
Melbourne
Melbourne
Brisbane
Brisbane
Gold Coast
Gold Coast
Canberra
Canberra
Perth
Perth
Check-in icon

Self check-in

Let your guests check in when they want to

Location icon

More control

Always know where your keys are

Share key icon

Give access to third-parties

Let in cleaners and maintenance workers

Property icon

Compatible with any property

Use for any building, even communal apartments

Smiling icon

Peace of mind

Secure key storage, notifications and online tracking

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Available 24/7

24-hour call support and locations open 24/7

Testimonials icon

We have thousands of happy customers, here’s what they say

5 stars icon on Google

Super helpful team always. Their team even opened up a KeyNest for me as there wasn't one close to my property, and they did it within 2 weeks.

J Oliver

5 stars icon on Facebook

Great service and very easy to use, 5 minutes to it set up and the price is extremely cheap. My guests got the keys in a minute just walking to the local off licence. Highly recommended!

Francesco Fiori, Airbnb host

5 stars icon on Google

A very convenient service that I've been using for a few months for my short-term rental not too far away.

Fadel D

5 stars icon on Facebook

Great service and very useful. Offers options for multi use(for regular airbnb rentals) or in frequent users who just need to drop their keys off like myself. 2 thumbs up.

SowYong Wong, Airbnb host

5 stars icon on Google

Excellent service for my Airbnb units. They make life so easy. Super friendly staff as well.

Kyle Gulamerian

Happy guest

Compared to other solutions

KeyNest
Smart locks
Mechanical lockboxes
Council Compliant
KeyNest 100% Council compliant
Smart locks Interferes with strict fire safety regulations
Mechanical lockboxes Banned on public infrastructure
HOA/Building owner permission needed
KeyNest None needed
Smart locks Needs permission, often blocked
Mechanical lockboxes Banned due to security risk
Maintenance
KeyNest None needed
Smart locks Low maintenance, battery charging
Mechanical lockboxes High maintenance, combination updated after every guest
Security
KeyNest High, 24/7 CCTV monitored, similar to ATM
Smart locks 10-20 minutes to open for a hacker
Mechanical lockboxes 1-2 minutes with a hammer, 20 minutes to guess the combination
Proximity to property
KeyNest 2 minute walk for most Points
Smart locks Attached to the door
Mechanical lockboxes Attached to property
Installation Costs
KeyNest None, based in already-established locations
Smart locks Hundreds for professional fitting
Mechanical lockboxes Can be over a hundred for professional fitting
Pass the Keys

How KeyNest Supports Pass the Keys’ Expansion with Smarter Key Management

Pass the Keys, a leading property management company for short- and mid-let rentals, has grown rapidly since its launch in 2015. Now operating in over 70 UK locations and recently expanding into Spain, the company’s success depends on smooth guest check-ins and efficient operations. Traditional lockboxes and smart locks proved either insecure or costly, creating a clear need for a better solution.

To meet this challenge, Pass the Keys partnered with KeyNest, whose secure and scalable key management system has become central to supporting franchise partners and enhancing the guest experience across multiple markets.

Addressing the Challenges of Key Management

As Pass the Keys expanded, traditional lockboxes raised security concerns and smart locks proved costly and restrictive. The company needed a scalable, secure solution that worked across diverse properties.

"One of our partners said their territory buildings didn’t allow lockboxes, as it didn’t feel safe. KeyNest solves the problem, as guests can collect from the pickup point and use the code to return it, and it helps the property manager by knowing who's collecting and returning the keys," recalls Germaine Mason, Franchisee & Host Success Lead.

Introducing KeyNest as a Scalable Solution

Pass the Keys first used KeyNest in 2019 when Mason, then a property manager in York, sought a better way to manage guest check-ins. Since then, KeyNest’s growing network has supported franchise partners across cities like London and Manchester, offering professional key exchange and improving guest experiences.

"I remember walking around a 24-hour spa in York several times, trying to persuade them to become the first KeyNest location in the city," Mason says. "Since then, availability has expanded considerably, making it much more accessible."

A Reliable Alternative to Lockboxes

KeyNest has become the preferred option in cities where lockboxes aren’t viable. Real-time tracking gives managers oversight of key movements and reduces the risk of lost keys.

"KeyNest provides a safe and secure way for our guests to access keys, ensuring a smooth start to their stay. It also helps us track our keys more easily," notes one franchise partner. Another adds:

"There are several KeyNest locations just minutes away, making it very convenient for guests, especially compared to searching for hidden keys at night."

Looking Ahead

As demand for mid-lets grows, Pass the Keys plans to deepen its partnership with KeyNest. With a larger network and scalable system, KeyNest will continue to play a central role in ensuring smooth operations and secure, convenient guest check-ins.

Host with confidence! We are a global Host Assist partner of Airbnb

KeyNest app
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Share your keys on the go with the KeyNest app

Add keys and generate and share collection codes with your tenants from anywhere using the KeyNest app. View movement history and find out where your keys are in seconds.

Scan to
download
Apple App Store Google Play Store
FAQ icon

Frequently Asked Questions

Can't find what you're looking for? Reach out to our friendly support team by Chat or give us a ring on 02 8000 3202

Do KeyNest Points cater to my needs?

If you need a way to provide secure property access, then our KeyNest Points are right for you. Our clients include:

  • Airbnb hosts sharing keys with guests and cleaners
  • Short-term rental companies sharing keys with guests, cleaners, greeters, or maintenance staff
  • Estate agents and property managers sharing keys with contractors and staff
  • Busy urban residents looking to provide property access to friends, cleaners or contractors.

Is KeyNest secure?

Yes - our KeyNest Points are totally secure by design! Always stored anonymously, keys in our regular points will only be handled by trained staff, and our automated lockers are all fitted with security cameras. You’ll also always be able to track the movements of your keys with our automatic notifications. Head over to our security section to find out more.

Where is my nearest KeyNest Point?

We have over 4000 locations across Europe, North America and Australia, so your local KeyNest Point is probably just around the corner. Head over to our locations map to find your closest Store.

There isn't a KeyNest near me, what do I do?

No need to panic! Just fill out our request form to let us know that you’d like a KeyNest Point in your area. To get your point up and running as quickly as possible, it would be great if you could suggest a convenient newsagents or corner shop that we could recruit. We're only able to guarantee a new KeyNest Point for customers who sign up to our monthly plan - but we aim to get back to all requests within two weeks.

How do I switch my KeyNest Point?

Just generate a new collection code, collect your keys, and take them to your new KeyNest Point. The shopkeeper will scan the fob and securely store them for you. All your collection codes will remain valid.

What should I do if I lose or damage my KeyNest fob?

Our fobs are pretty sturdy, but if they’re damaged or lost give us a call on +61 2 8000 3202 and we’ll sort it out.

Yes! For easy continuity, all monthly and yearly subscriptions renew automatically on the exact date and time that the subscription was originally created. There is no limit to how short your monthly subscription can be, and you are free to cancel your monthly and yearly subscriptions at any point before the next renewal.