Out of hours key exchange for out of hours viewings

Grant property access remotely and track key movements online with KeyNest, the easiest way to share keys with Viewbers 24/7.


Step 1

Key drop off

Creating a KeyNest account takes 30 seconds and you’ll instantly receive a drop-off code. Whether your keys are dropped off by your staff or sent in the post, we'll attach a tracking fob, and store the keys securely. Just let us know in advance if the keys will be posted.

If your keys are taken to an automatic locker they can just be dropped off using the drop-off code.

Step 2

Share access via Viewber

KeyNest is fully integrated with Viewber, so book your viewing appointment and share the unique collection code and details with your Viewber via their booking page.

They will either give this code to the shopkeeper or enter the code at one of our automated lockers, and they’ll be able to take the keys away.

Step 3

Get notified every time your keys are collected or returned

Sit back and relax – we’ll let you know whenever your keys are collected or dropped off.

Your Viewber will return the keys to the KeyNest Store locker that they were collected from.

Easy signup – cancel rolling subscription anytime

Why KeyNest?

Key exchange with KeyNest is the easiest and safest way to provide property access remotely.

The easy solution

Convenient, easy and fuss-free key exchange.

Peace of mind

Securely key storage, trained staff and single-use codes.

Updates - wherever, whenever

Email notifications and online status tracking.


The only solution integrated with the Viewber platform.

Nationwide coverage

Our stores are within five minutes of most UK properties.

24/7 key access

Round the clock key access, 7 days a week.


We have three price plans that all feature online key tracking, 24/7 UK support and access to our worldwide network of 2500 stores. Just choose from our monthly, keyholding and pay-as-you-go plans, depending on how often you'll be using KeyNest with Viewber.


£5.95 per key collection
£7.14 incl VAT

drop-off is always free

key storage for 30 days
online key tracking
24/7 support


£35 per year
£42 incl VAT

select yearly plan and enter the code VIEWBER35 on the checkout page for this offer

unlimited key collections
unlimited key storage
online key tracking
24/7 support


£18.95 per month
£22.74 incl VAT

billed monthly, cancel anytime

unlimited key collections
unlimited key storage
online key tracking
24/7 support

Easy signup – Hassle-free

Frequently Asked Questions

Not sure how to add your keys to KeyNest? Not sure which plan to go for? The questions we get asked the most are below. Can’t find what you’re looking for? Reach out to our friendly support team by email or give us a ring on 0203 633 4599.

What are KeyNest Stores?

Stores are our network of locations that provide a smart key exchange service, allowing you to securely store keys so that they can be collected later. Our regular stores are a variety of independent local businesses such as newsagents and cafés, and we have automated lockers outside supermarkets, retail parks and shops.

Is KeyNest right for me?

KeyNest is ideal for anyone who wants to securely give access to a property, such as:

  • Online agents sharing keys with local property experts
  • Real estate agents sharing keys with agency staff, contractors, cleaners and maintenance staff
  • Airbnb hosts, Short-term rental companies and busy urban residents

Is KeyNest secure?

We take security very seriously at KeyNest. Keys in our regular Stores are stored securely and only handled by trained staff, and our automated lockers are fitted with security cameras. We will never ask you to provide us with your exact address, so the identity of your keys will be protected at all times. Whether you are using regular stores or automated lockers, you’re able to track the movements of your keys with our automatic notifications. Head over to our security section to find out more.

Where is my nearest KeyNest?

We have over 1800 locations across the UK and Europe, so your local KeyNest is probably just around the corner. Head over to our locations map to find your nearest KeyNest store.

How do I add new keys to my account?

Adding your keys only takes 30 seconds! Sign up or log in and you’ll be promoted to add a new key. Then just choose your local store and select your plan, and your key will be added to your account.

How do I drop off my keys?

After you add a key in the My Keys section online, you will receive a 6-digit drop-off code. If you’re dropping off your keys at one of our regular stores, the staff will enter the code and attach one of our fobs. The keys will then be scanned and stored securely. If you’re using one of our automated lockers, just select send a parcel on the screen, enter the drop-off code, and place your keys inside the locker. Watch this YouTube video to find out more about using our automated lockers.

If you would like Viewber to deliver the keys to the KeyNest Store for you, select Hold keys at a KeyNest Store under the options for Additional services when booking an appointment. If you will be dropping the keys off at the store yourself, leave this option unchecked.

How are my keys collected?

Generate a collection code from the my keys section of your dashboard, and log in to your Viewber account. When you add a property, select the KeyNest option under Key collection arrangements. When you book a viewing, select Please collect the keys from the KeyNest Store shown below under the option How should the property access be arranged. Underneath this, there will be the option to enter the collection code for the key, as well as a field to enter the location of the KeyNest Store.

If you have booked a code for an automated locker, you will also need to provide your Viewber with the mobile number specified on the collection codes page, which is set to 0777 777 7777 by default. You can enter this in the collection code field. Watch this YouTube video for more information on how to use our automated lockers.

How will I know if my keys have been collected?

Every time your keys are dropped off or collected at one of our stores you’ll automatically receive an email notification with the details. You can also see the movement history of your keys at any time by logging into your KeyNest dashboard.

How are my keys returned?

At our regular Stores your keys just need to be handed back to the shopkeeper, who will scan them and place them back in our safe.

Viewbers returning keys to a KeyNest locker will also need a drop-off code, which will be the same code that they collected the keys with. You can enter the drop-off code and the default mobile number 0777 777 7777 in the drop-off code field. Your Viewber will return the keys to our automatic locker by selecting send a parcel on the locker screen and entering the details you have given them. Watch this YouTube video for more information on how to use our automated lockers.

What should I do if I lose or damage my KeyNest fob?

Our fobs are pretty sturdy, but if they’re damaged or lost give us a call on 02036 334599 and we’ll sort it out.

How do I add a time restriction to my codes?

When you book a code you'll be given the option to add a time limit to your code's validity. You can choose a starting point (for example, if you want to make sure a key isn't collected before a scheduled viewing) and end point (if you want to make sure a code won't be valid after a viewing) or both. Just turn the time limit option on and enter the times and dates that you'd like. If you don't want to add a time restriction, then just leave the option turned off.

Can KeyNest send collection details on my behalf?

Yes we can! Before completing the checkout when booking a new code you'll see the option share collection details automatically. Turn the option on and enter the email address of the person collecting the keys. We'll them the collection details, including the collection code and store location.