Frequently Asked Questions for our Key Exchange Stores

Please refer to the questions below if you have any remaining questions. If you can't find a good answer to your question, please e-mail us at or give us a call at 0203 633 4599.


About KeyNest

What is KeyNest Store?

KeyNest Stores are local shops that provide a smart key exchange service that allows customers to securely store keys so that someone else can collect them later.

Is KeyNest right for me?

KeyNest is ideal for anyone who wants to securely give access to a property, such as:

  • Airbnb hosts sharing keys with guests / cleaners
  • Short-term rental companies sharing keys with guests / cleaners / greeters / maintenance
  • Real estate agents sharing keys with contractors / staff
  • Busy Londoners sharing keys with their cleaners / friends / contractors

Is KeyNest secure?

We will never ask you to provide us with your exact address, so your key's identity will be protected at all times. Our KeyNest fobs are encrypted to allow you to track every move of your key without revealing their identity to anyone. Our codes are single-use by default so that no one can collect your key with an already used collection code. For more information on our security, please see our security section.

KeyNest stores

How do I drop off my keys?

After you add a key in the "My Keys" section online, you will receive a 6-digit drop-off code. At your preferred KeyNest store, the staff will scan the KeyNest fob and securely store your keys in our safe ready for guest collection.

How does my guest collect the keys?

You will need to generate a unique 6-digit collection code from the ‘My Keys’ section which you forward to your guest. When your guest arrives at the KeyNest store, they will be asked for this code from the staff. The staff member will enter the code your guest provides into the KeyNest app to check what key it is associated with and give it to your guest.

How will I know if my guest has collected a key?

At your chosen KeyNest store, the staff will attach a KeyNest fob to your key so that you will receive an automated email as soon as your key is collected or dropped off by a guest.

How does my guest return the keys?

All your guest needs to do is visit the KeyNest store where they picked up the key and hand it back to a staff member. They will scan the KeyNest fob and securely store your key in our safe so that it’s ready for the next guest collection.

What should I do if my guest is arriving late?

If your guests are late, you can transfer your key to one of our 24/7 KeyNest Stores. You can look these up on our store map. If you do not have time to do this, please give us a call and we can recommend you a courier company who can assist.


What if there is no KeyNest Store near my property or in my city?

We open a KeyNest store in a new city every month so there are normally several nearby! If you can’t find one near you, please fill in this form and we will do our best to open a store near you within a few weeks.

What should I do if I lose or damage my KeyNest fob?

Please call 02036334599 and we will give you the appropriate instructions.